AccountId: 011433970860
ContactId: 59580fe7-ab70-4f53-8e8d-bfc12b4d1639
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 306220 ms
Total Talk Time (AGENT): 129468 ms
Total Talk Time (CUSTOMER): 85707 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/59580fe7-ab70-4f53-8e8d-bfc12b4d1639_20250623T20:38_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEUTRAL] Well I know that this.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][NEUTRAL] Uh, yeah, open up the the information just bring that information on the poeme.
[CUSTOMER][NEUTRAL] [PII] and
[CUSTOMER][NEUTRAL] And on the review for queasino.
[CUSTOMER][NEUTRAL] Nomela second.
[AGENT][NEUTRAL] In the end.
[AGENT][NEUTRAL] So no matter the polia was for me the way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Is the quaina, you say cuarenta?
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Can say say say.
[AGENT][NEUTRAL] The school we have policy number.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Um,
[AGENT][NEUTRAL] Otala is a multi plan seo is no robaya put in control and the police are gonna pay.
[CUSTOMER][NEUTRAL] Bueno soloes is a medical ID is a communaconaqua is aquata.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Any other policy policies sir no I.
[AGENT][NEUTRAL] It's OK it's a policy sir no pue is.
[CUSTOMER][NEUTRAL] Theodosincuenta says.
[CUSTOMER][NEUTRAL] Nue think when I say.
[AGENT][NEUTRAL] Which.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 799in says may probably prefer verification number completedlafeimento region.
[CUSTOMER][NEUTRAL] Olivea Molinarios.
[CUSTOMER][NEUTRAL] Larena sito is 3 cholos meal.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The youngest.
[CUSTOMER][NEUTRAL] Think that you're chewing to sing through like a or.
[CUSTOMER][NEUTRAL] Fine, what was your booking?
[AGENT][NEUTRAL] Unless you ear 1000.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No democracy telephone noise.
[CUSTOMER][NEUTRAL] Yeah, those are those.
[CUSTOMER][NEUTRAL] Do sayincote uno recite.
[AGENT][NEUTRAL] democracy verification importer electronics as socio sapolisa.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Gaelli [PII]
[AGENT][NEUTRAL] Mucha gracias for this information so you know one done put in control of medical seguro correct.
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Perfect. Seera Marina in aparta avajo de la trojeta noses lade is a [PII].
[AGENT][NEGATIVE] Ice telefono esolugare is on the contra quetebalade multi plan queue.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's embargo to main informerca istenologras in control and used the queuelo CO ella consulta logo re build thetaado calling for the loss revisemos process semosel remboo de so gao clavestavasa lia.
[CUSTOMER][NEUTRAL] OK, you can.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, [PII], that's just [PII].
[AGENT][POSITIVE] It's getting on excellent to set.
[CUSTOMER][NEUTRAL] Yeah