AccountId: 011433970860
ContactId: 5921c41c-62aa-4770-9edd-282149999549
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 149520 ms
Total Talk Time (AGENT): 76276 ms
Total Talk Time (CUSTOMER): 62231 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/5921c41c-62aa-4770-9edd-282149999549_20250203T15:21_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] In one tiaotraves autocomanes esperanza.
[AGENT][NEUTRAL] One of the finance minister.
[CUSTOMER][NEUTRAL] P M P M B is pararifia [PII].
[AGENT][NEUTRAL] soda.
[CUSTOMER][NEUTRAL] See it said errodos uattro nveesiete nveres.
[AGENT][NEUTRAL] Let me check it out.
[CUSTOMER][NEUTRAL] A as in Yama Shiba.
[CUSTOMER][NEUTRAL] Um, awani tete de lochinta you know.
[AGENT][NEUTRAL] OK, so the telephone sin city center sin.
[CUSTOMER][POSITIVE] Correct, mhm.
[AGENT][NEUTRAL] Gracias. OK. Shiva Al Jawani delogenta you know is that it.
[CUSTOMER][NEUTRAL] Correa
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] The police is effective part of the beneficials here.
[AGENT][NEUTRAL] Yes, is he?
[CUSTOMER][NEUTRAL] Coon no no lama palabra.
[AGENT][NEUTRAL] Oh, no, see, no, the, the, the key is, uh, el mo is part of verifica beneficial.
[CUSTOMER][NEUTRAL] Correto see para cuanto es queatine outpatient porque demiento este vine correto.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. The policies effective primero de lossaletiva and circul beneficios is uh to solemn er they will saberque solament in the so it's is a disclaimer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] A cure maximo decumento larealanio poor servicius outpatient.
[CUSTOMER][NEUTRAL] Go
[AGENT][NEUTRAL] [PII] no.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Perfect. OK, OK, so I will search to Nombres to la primer letter sopaido la fechado correct me reference here.
[AGENT][NEUTRAL] Oh yes.
[AGENT][NEUTRAL] I go for.
[CUSTOMER][POSITIVE] OK, no, so estodoora muchisimas gracias, no sesitendra Oropaciente pero buenosguto muchisimas graciabu.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You want to.
[CUSTOMER][NEUTRAL] I still will.
[CUSTOMER][NEUTRAL] Bye bye.