AccountId: 011433970860
ContactId: 5918bfaf-3a1a-4e8a-b571-02196b903366
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5420 ms
Total Talk Time (AGENT): 3029 ms
Total Talk Time (CUSTOMER): 419 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/5918bfaf-3a1a-4e8a-b571-02196b903366_20250312T16:03_UTC.wav
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[AGENT][NEUTRAL] For calling American Public Lives, this is [PII]. How
[CUSTOMER][NEUTRAL] Yes