AccountId: 011433970860
ContactId: 591466d3-f8b2-4bb7-9050-ec332beab635
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34860 ms
Total Talk Time (AGENT): 9089 ms
Total Talk Time (CUSTOMER): 19160 ms
Interruptions: 1
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/591466d3-f8b2-4bb7-9050-ec332beab635_20250612T17:20_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] No.
[AGENT][POSITIVE] Yes, thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Uh, very good afternoon. Can you just connect me to [PII]?
[CUSTOMER][NEUTRAL] Uh, this is Leo Leo Jordan, software guide.
[AGENT][NEUTRAL] And may I ask who's calling?
[AGENT][NEUTRAL] And what's the name of the uh you're calling from?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Software guides.
[AGENT][NEUTRAL] OK, and do you have a callback number in case.