AccountId: 011433970860
ContactId: 58a150f7-52a6-4b30-9c3e-956edcb63c65
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2859 ms
Total Talk Time (AGENT): 580 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/58a150f7-52a6-4b30-9c3e-956edcb63c65_20250113T15:20_UTC.wav
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[AGENT][POSITIVE] Thank