AccountId: 011433970860
ContactId: 585a76f5-87a7-478f-8d7f-9076e9ca3bd0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 545520 ms
Total Talk Time (AGENT): 124829 ms
Total Talk Time (CUSTOMER): 231238 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/585a76f5-87a7-478f-8d7f-9076e9ca3bd0_20250121T17:04_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Because this be my American public life, me I'm [PII]. Come on.
[CUSTOMER][NEUTRAL] Oh my gosh, to [PII].
[AGENT][NEUTRAL] I just go to so.
[CUSTOMER][NEUTRAL] The [PII] huh.
[AGENT][NEUTRAL] If
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] bueno [PII].
[AGENT][NEUTRAL] And what is it?
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, I.
[CUSTOMER][NEUTRAL] All right.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I didn't tell me.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] What yes.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Oh, call us, call us a number of the police support.
[CUSTOMER][NEGATIVE] securos.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See, um,
[CUSTOMER][NEUTRAL] Do think OK no the those those.
[AGENT][NEUTRAL] phone
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] See that's better.
[CUSTOMER][NEUTRAL] for you for that.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] Yeah, come on, wait a minute.
[CUSTOMER][NEUTRAL] Do you hear me?
[AGENT][NEUTRAL] Yes you too much.
[CUSTOMER][NEUTRAL] It's a lot.
[CUSTOMER][NEUTRAL] Hello, hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] If.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] And that question.
[CUSTOMER][NEUTRAL] Escuchalapoliaele.
[AGENT][NEUTRAL] C
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Yeah?
[AGENT][NEUTRAL] Yeah and that's.
[CUSTOMER][NEUTRAL] What.
[CUSTOMER][NEUTRAL] Calare.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Why.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][POSITIVE] Good yes so um.
[AGENT][NEUTRAL] [PII] um.
[AGENT][NEUTRAL] And that the police are not um.
[AGENT][NEUTRAL] Like you.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, so in the parking.
[AGENT][NEUTRAL] register.
[CUSTOMER][POSITIVE] Correct entrees.
[AGENT][NEUTRAL] We send uh-huh.
[AGENT][NEUTRAL] See it's the it's a sipue porque the momentos rear.
[CUSTOMER][NEUTRAL] Use puede er you see a tele posing the endabla comunrobo super.
[AGENT][NEUTRAL] No moss.
[CUSTOMER][NEUTRAL] premier no.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Yeah, I know that's it.
[AGENT][NEUTRAL] Um, but see.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] The can. Mhm.
[CUSTOMER][NEUTRAL] Well, they don't have their heads off.
[AGENT][NEGATIVE] Con.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. OK, senora Alcom male are you at.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Elbaque Jama is correct.
[AGENT][NEUTRAL] No cla leo la reclamac por correo for facts or pornosalpajina the web is quere his um oyenalla foras in mandalaora.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Joy Soyake.
[CUSTOMER][NEUTRAL] Myvo on the this uh.
[CUSTOMER][NEUTRAL] I said on a cuenta nueva.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, and don't say boy para was I don't knowvo correct.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] And as the group, OK.
[AGENT][NEUTRAL] Um, so no, it's in a polia individual so I said.
[CUSTOMER][NEUTRAL] Ah, I forelero.
[CUSTOMER][NEUTRAL] I for donde ubulafaya.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEGATIVE] As for of fire, yeah, they, they haven't really.
[CUSTOMER][NEUTRAL] Uh, what I see.
[CUSTOMER][NEUTRAL] Just say don't foil a fire that they have maybe sociability.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] the unos.
[CUSTOMER][NEUTRAL] So residential zip codes.
[CUSTOMER][NEUTRAL] A stage.
[CUSTOMER][NEUTRAL] So you may [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] What the.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] I keep on fish and I just.
[CUSTOMER][NEUTRAL] 19
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] You don't know, but I just been about American public life but the one bye.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] for me