AccountId: 011433970860
ContactId: 583bf588-b1e7-46ab-889d-604f1cbb0526
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4500 ms
Total Talk Time (AGENT): 4040 ms
Total Talk Time (CUSTOMER): 289 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/583bf588-b1e7-46ab-889d-604f1cbb0526_20250514T15:48_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] OK.