AccountId: 011433970860
ContactId: 57ff3590-219b-41e1-90d3-a3396a1af594
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 443660 ms
Total Talk Time (AGENT): 231151 ms
Total Talk Time (CUSTOMER): 120352 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/57ff3590-219b-41e1-90d3-a3396a1af594_20250127T14:59_UTC.wav
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[AGENT][NEUTRAL] [PII] graciapoleto.
[CUSTOMER][NEUTRAL] It is [PII].
[AGENT][NEUTRAL] I address and your address, ma'am.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] you estaba Ila trajeta travajo estaba tratala kivada pero no seudo nose porque.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, so the act is the la cuenta online or [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Anicasaylavariosse puede.
[AGENT][NEUTRAL] OK maneraque activa.
[CUSTOMER][NEUTRAL] Um, don't there is a pay ID?
[AGENT][NEUTRAL] No, balavajo you say outpatient inpatient 3 of those.
[CUSTOMER][NEUTRAL] What what
[AGENT][NEUTRAL] [PII] is the inpatient outpatient search is a in out search. It is the numeral.
[CUSTOMER][NEUTRAL] Arcateno insured Teresamore covered individual group they plan.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] No, it's a solo.
[AGENT][NEUTRAL] Kennison Plaza.
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh yeah, er youtravajo and
[CUSTOMER][NEUTRAL] The faca the shampoo in Novate.
[AGENT][NEGATIVE] It is a numeral parvajojeta.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] No, I need a numeral.
[CUSTOMER][NEGATIVE] A no.
[AGENT][NEUTRAL] Anderle.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] uh.
[CUSTOMER][NEUTRAL] So that
[CUSTOMER][NEUTRAL] More, M O N A.
[AGENT][NEUTRAL] OK, Comola tria [PII].
[CUSTOMER][NEUTRAL] K A L A S R
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK then what I need.
[CUSTOMER][NEUTRAL] that.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Itsan.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK, and it said on there is a policy, OK, um, the memero the telephone and calamaseta.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, in my verifica, um, so direction scorro electronico is assimura.
[CUSTOMER][NEUTRAL] The resents the way.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK. Well electronica.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Its pena scio.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, [PII] activas.
[AGENT][NEUTRAL] No, um, our era cuenta online um parabeus transaction soarreclamo pararejeta is the temporaria quecosasi and puedesapajina and a [PII] yaserre his resus puenta you know canitas on miacion degeneralduste.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, the yoquirosaber paraque cuanto medaaarjetaque de cuento tengo yadon de puedo tenerme.
[AGENT][NEUTRAL] OK, puedeira dentista names contra dentista so the ira dentista you know sabe dondeir.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, and another, um, it, uh.
[AGENT][NEUTRAL] And nuestra pajina. I'm a public puntocom, um, loquevairas de la paltevajo de la pajina don the is in contra estedentista Ivade postaparaistas and arsinosabonderosintino dentista que visa no memente.
[AGENT][NEUTRAL] Um, [PII] estojunapolisa basica that's beneficio basico yes to nojuna guarantia pasa verificacion decovertura la polia un maximo beneficio the.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] It's me.
[AGENT][NEUTRAL] Moment to see the information.
[AGENT][NEUTRAL] OK, so I satin quiniento dolares or urano consincuenta decile.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Uh, the swaplica, uh, loquequiaos preventtimos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, location preventvocachequios normales um to Riaddiografia de Goma is to um.
[AGENT][NEUTRAL] Uh, now we're gonna go check it on not normal Ilympiasa Norman so stress on cuerdosorciento deso maximo de quiento uh Italian cure loque is the reenos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes the extra simple simple esque el dienteta uerto and amalojalan um eso cuviertohausgena porciento eoscia cal dedus.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Um, esta polio in beneficio paracosa majoritaria como este un lympiasa profunda una irujia no cubiero.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, canalcuerest mantua poliavaa OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, yes, so auna pajina on the puedo verlogenista.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Er jeta.
[AGENT][NEUTRAL] Uh, enueapajina and I am a [PII] says castsanatajeta.
[CUSTOMER][NEUTRAL] And public [PII] accounts.
[AGENT][NEUTRAL] See it.
[CUSTOMER][NEUTRAL] Mm, OK, Italian.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Muchisima gracias esque.
[AGENT][NEUTRAL] Then maple.
[CUSTOMER][NEUTRAL] No, mucha gracias.
[AGENT][NEUTRAL] Then I