AccountId: 011433970860
ContactId: 57dc8266-c20f-433d-8f68-d638d1f5cb14
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56299 ms
Total Talk Time (AGENT): 19180 ms
Total Talk Time (CUSTOMER): 31132 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/57dc8266-c20f-433d-8f68-d638d1f5cb14_20250606T17:11_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, how are you? Um, I was calling because I use it.
[CUSTOMER][NEUTRAL] I did not hear it um.
[CUSTOMER][NEGATIVE] I was calling because I'm getting an error um in trying to create my my um I I called the the billing section um we're unable to go online we were always, yes, it went back to you, huh?
[AGENT][NEUTRAL] Is this [PII]?
[AGENT][NEUTRAL] I just spoke with you it sure did, so they might be busy at the moment usually when they are, they would just kind of get rerouted to us.
[CUSTOMER][POSITIVE] Oh OK alright thank you I'll go ahead and send.
[AGENT][NEUTRAL] I'm sorry.
[CUSTOMER][NEUTRAL] OK bye bye.
[AGENT][POSITIVE] Yeah, send that email with that information and they'll be able to get right on that.
[CUSTOMER][POSITIVE] Thank you bye bye.
[AGENT][POSITIVE] Of course thank you bye bye.