AccountId: 011433970860
ContactId: 57a0f456-bfe7-410d-96e1-029395d5e7f9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 261390 ms
Total Talk Time (AGENT): 97346 ms
Total Talk Time (CUSTOMER): 99539 ms
Interruptions: 0
Overall Sentiment: AGENT=1.2, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/57a0f456-bfe7-410d-96e1-029395d5e7f9_20250521T14:53_UTC.wav
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[AGENT][POSITIVE] [PII] quin or gusto.
[CUSTOMER][POSITIVE] Oh I would yes uh number I can many this.
[AGENT][POSITIVE] What a pleasure.
[CUSTOMER][NEUTRAL] And it's a it's an enrollment conmitravajora faena and when.
[CUSTOMER][NEUTRAL] Contra gap posa quiso del del gap communicquesta plan pagando bore the queque enrollment.
[AGENT][NEUTRAL] OK, you bothhiqueraquepaso, uh, telephone calamata.
[CUSTOMER][NEUTRAL] Cio [PII] says unodos.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Graciasporia and [PII].
[CUSTOMER][NEUTRAL] See. And
[CUSTOMER][NEUTRAL] We um
[CUSTOMER][NEUTRAL] What what cityge this uh group number.
[AGENT][NEUTRAL] Uh, get tela partevajo it's an inpatient outpatient sir theosos.
[CUSTOMER][NEUTRAL] I said in in hospital benefit set number.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] It's er uno ove.
[CUSTOMER][NEUTRAL] Uno cuatrocho.
[CUSTOMER][NEUTRAL] A melee.
[AGENT][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] So no, no, but they say in hospital outpatient, no.
[AGENT][NEUTRAL] If
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Thank you very much.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] He port verificas of a channel simmiento direction re electronico.
[CUSTOMER][NEUTRAL] See, Nico [PII] is la oral.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And minare unlose mino I cans.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In retre of [PII].
[AGENT][NEUTRAL] OK, yes, yes, I see the email I will have.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, basadalaccray most the play adora capparese comoquestapolia individual he informacionotataisita moque and plays nobi documentacion.
[AGENT][NEUTRAL] Um, in the cando quetea Pareja or the familia.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Bueno the the party and the toeso.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct, yes. Mhm.
[CUSTOMER][NEUTRAL] That one.
[AGENT][NEUTRAL] In cuantoreiformacion playador a just pan in the car la fechaque esque la polia I got cambiaddo in BI uh-huh the conde beneficio comments are dependingloquenogen being um so see citizen que esque des de nero desnero esta pagan toesia de denero queara activva.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect and when you see my gracias.
[AGENT][NEUTRAL] They know that I approach you they ain't gonna go gonna drop theta.
[CUSTOMER][NEUTRAL] Um, no, no.
[AGENT][POSITIVE] When gracile yeah we need this.
[CUSTOMER][NEUTRAL] It is.
[AGENT][NEUTRAL] Yeah, I don't know.