AccountId: 011433970860
ContactId: 579dda1e-12cc-4eaa-b07d-4b629710c115
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 226330 ms
Total Talk Time (AGENT): 82220 ms
Total Talk Time (CUSTOMER): 86098 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/579dda1e-12cc-4eaa-b07d-4b629710c115_20250527T18:58_UTC.wav
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[AGENT][NEUTRAL] That's just on American public life. My number is [PII] that.
[CUSTOMER][NEUTRAL] All up, um, when I started the sea.
[CUSTOMER][NEUTRAL] My poso aposo er mm and so [PII].
[CUSTOMER][NEUTRAL] The of beneficioamando.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] Etoiciamos averse.
[CUSTOMER][NEUTRAL] The mojo tapalo beneficial dental.
[AGENT][NEUTRAL] OK, um, yeah that a number of the police.
[CUSTOMER][NEUTRAL] Mm, has a poliza.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Notinalatarjeta.
[CUSTOMER][NEUTRAL] See on the same.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See I see the American Public Life Ape Eli.
[AGENT][NEUTRAL] In the trusts Grandes.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No no.
[CUSTOMER][NEUTRAL] What's I can sutravajoa gay.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, um, sip paraporiti la polisa necessitos and numerpolia whosetabajo la polia cones.
[CUSTOMER][NEUTRAL] Enosequelia sales.
[AGENT][NEUTRAL] When know Siyamando propolitareal medic.
[CUSTOMER][NEUTRAL] And Social Security.
[CUSTOMER][NEUTRAL] No paraquefiiomo er.
[AGENT][NEUTRAL] OK, now just, um,
[CUSTOMER][NEUTRAL] OK you don't get that that's it.
[AGENT][NEGATIVE] unseguroquiamara is partamentosunguo yo fresemos differentes poliza.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] So no so no no screaming no screaming and [PII].
[CUSTOMER][NEUTRAL] I guess I look at one end. OK, it's a [PII] [PII].
[AGENT][NEGATIVE] no informacilla mandata consumer depoliapiosos beneficios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I thought yama.
[AGENT][NEUTRAL] Nastina.
[CUSTOMER][NEUTRAL] Parapo porqueta solo is an employee ID and numeral. It is a medical coverage.
[CUSTOMER][NEUTRAL] And there's a medical coverage, it's an employee.
[AGENT][NEUTRAL] See, I see it's a no no no nose.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] the er the telephone arquetojamando.
[CUSTOMER][NEUTRAL] You said for medical benefits?
[AGENT][NEUTRAL] It's a sciatina polio satina polia conno sotros no no the polia like in the pos identificapolisaid polepicamolos beneficiosimosa naarjeta pero ote apenasequeres crivi los in a in los plans and lo beneficios and eso sebacer conel cabajo.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, studying.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] But mucha gras.
[AGENT][POSITIVE] Denabuna started this gracious me, I'm at American Public Life bye.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Bye.