AccountId: 011433970860
ContactId: 5783a02e-1c7b-4984-a1b8-9322cc6f19dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14229 ms
Total Talk Time (AGENT): 3407 ms
Total Talk Time (CUSTOMER): 5830 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/5783a02e-1c7b-4984-a1b8-9322cc6f19dd_20250416T14:40_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello [PII]. I'm calling in regards to a patients first, um, patient service and eligibility.
[AGENT][NEUTRAL] Hello?