AccountId: 011433970860
ContactId: 57749725-2aee-4513-b714-b5474c57fb76
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11149 ms
Total Talk Time (AGENT): 649 ms
Total Talk Time (CUSTOMER): 5218 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/57749725-2aee-4513-b714-b5474c57fb76_20250227T19:00_UTC.wav
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[AGENT][NEUTRAL] Calling A
[CUSTOMER][NEUTRAL] Hey [PII], are you there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh, you just cut out. It's [PII]. I'll call back.