AccountId: 011433970860
ContactId: 572e64fd-daec-4603-b691-ece9931c606e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 277420 ms
Total Talk Time (AGENT): 113377 ms
Total Talk Time (CUSTOMER): 115089 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/572e64fd-daec-4603-b691-ece9931c606e_20250611T19:51_UTC.wav
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[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] Speaker commo uh queneesitaquejamilo beneficiouna preunta.
[AGENT][NEUTRAL] OK, me puero de polia cert.
[CUSTOMER][NEUTRAL] They all say.
[CUSTOMER][NEUTRAL] Uno Uno Cincotrese.
[AGENT][NEUTRAL] We meet them.
[AGENT][NEUTRAL] So let me confirm.
[CUSTOMER][NEUTRAL] Julio I mean no ento tao you say or quatro noesiete quatro yes say no in the southwest [PII] resin.
[AGENT][NEUTRAL] It is in a apartments.
[CUSTOMER][NEUTRAL] Apartamentosino.
[AGENT][NEUTRAL] No electronica.
[CUSTOMER][NEUTRAL] In pun puntoyaroa you make punto come.
[AGENT][NEUTRAL] I check out the other way.
[CUSTOMER][NEUTRAL] Eiloquiros are vertura porquemea unexam agnosico colonoscopia in medioque me quetejoque sierto montoinero quando apele kicks in no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Thank you. Usele les bring all the apeleoquelos communic nosinda.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Yeah, when I see to be a good.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] Yeah, I wanna see this produce every informacion you saying communica soros. I wanna see the informant.
[CUSTOMER][NEUTRAL] No, no, man for so don't get queteniapeleo or est head ontoes confirms per apar confirmsloris you know exam.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And beneficiosa verification it is a disclaimera preservvis and bus of outpatient gas as maximode is milking into lao.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, Josaca in tradia.
[AGENT][POSITIVE] But correct.
[CUSTOMER][NEUTRAL] experiencia is practicas yapelesund la senora.
[AGENT][NEUTRAL] With polole use I usey momento portunidaver los beneficiosquela poliatiiscommoso.
[CUSTOMER][NEUTRAL] But I saw you.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No silares or nosesiladiantes or or well miss modla or con denticipaciones so.
[CUSTOMER][NEUTRAL] Julia noses.
[CUSTOMER][NEUTRAL] It's just
[CUSTOMER][NEUTRAL] so we can
[CUSTOMER][NEUTRAL] Memosi porquesiue confirm I porque er she see a pronto nose nouerrale conelosegudo joque and thea a practical ages.
[AGENT][NEGATIVE] Laos or dio de unornamente use use not no equantocomo the cia cereos in precuando lovagan somos con contogusto proportionalla informacion de loserviciosquela poliabinda.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The gamo you know yamalo may I send me prosemiento pagolo miltrecientoorrealon to stay no.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Us.
[CUSTOMER][NEUTRAL] corresponding.
[CUSTOMER][NEUTRAL] Preco?
[AGENT][NEUTRAL] The Mainor aorto.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK perfect gram.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, that's.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Yeah.