AccountId: 011433970860
ContactId: 572211b3-22a9-4565-84f0-6a7a11305e8c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 209889 ms
Total Talk Time (AGENT): 77887 ms
Total Talk Time (CUSTOMER): 93948 ms
Interruptions: 0
Overall Sentiment: AGENT=1.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/572211b3-22a9-4565-84f0-6a7a11305e8c_20250325T19:49_UTC.wav
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[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] Mona is the minora.
[CUSTOMER][NEUTRAL] Uh tena.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] Thank you the parental.
[CUSTOMER][NEUTRAL] I er comunaita uh uh queapa er estro lata comuno.
[AGENT][NEUTRAL] In desparte de la polio era.
[CUSTOMER][NEUTRAL] No, you feel like my mother.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] I wanna sita con con dentist.
[AGENT][NEUTRAL] Corso puestos for os part la polia no pueda informacion cirque de esta er logos desires.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lapolia is a big and.
[AGENT][POSITIVE] Benefits in a car.
[CUSTOMER][NEUTRAL] Rise.
[AGENT][NEUTRAL] These are big, they say.
[CUSTOMER][NEUTRAL] Come.
[CUSTOMER][NEUTRAL] The
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Is this apele Carrington.
[AGENT][NEUTRAL] OK. Carrington.
[CUSTOMER][NEUTRAL] And number there so number of policy.
[AGENT][NEUTRAL] But it's it does and the cancel so you.
[CUSTOMER][NEUTRAL] Is a help plan grow voluntary dental el el the lottro el the poliageneral.
[AGENT][NEUTRAL] er eraita conista um donde is a Kevingtonifica case is a la re de la que seguro travaja.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, encaser unaita and caring.
[AGENT][NEUTRAL] No, el tiny los genists and aria pretravajo participa jola redes el posit uh poo for no lepocerca de la polia losses.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] I say travaja con don don.
[AGENT][NEUTRAL] No puede lossal dentist use inform mercy particip and the current to no no.
[CUSTOMER][NEUTRAL] Ah, OK, what's that, er, yeah yeah go on the jokeyama to say yao is to sittrajo con carino isillota.
[CUSTOMER][NEUTRAL] Yeah yeah alatajetica.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] OK, perfect. OK, so Carrington, OK.
[CUSTOMER][NEGATIVE] OK, ya pasayles trajangapeli you made no savique.
[CUSTOMER][POSITIVE] Ah, it's OK, caring, OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] How much again?
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEGATIVE] No, well yeah well yeah yeah mother is just don't care.
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] Muchas
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK. Yes.