AccountId: 011433970860
ContactId: 571438e9-1bc1-41bb-ac9d-98b0dc786d3a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56810 ms
Total Talk Time (AGENT): 6530 ms
Total Talk Time (CUSTOMER): 19942 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/571438e9-1bc1-41bb-ac9d-98b0dc786d3a_20250527T12:57_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. My name is [PII]. How can I assist you today?
[CUSTOMER][NEUTRAL] Uh yes, ma'am. I have a claim number.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] You have some questions about.
[AGENT][NEUTRAL] I'm sorry,
[CUSTOMER][NEUTRAL] And the claim number is
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh I said I have a claim number to refer to the call today.
[AGENT][POSITIVE] I'd be happy to
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Yeah, so that's 360-1661.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.