AccountId: 011433970860
ContactId: 5702b8b2-d7c0-4d6b-bad0-cc72ac88c1ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18639 ms
Total Talk Time (AGENT): 5881 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/5702b8b2-d7c0-4d6b-bad0-cc72ac88c1ba_20250410T17:24_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[AGENT][NEUTRAL] Hello?