AccountId: 011433970860
ContactId: 5655282a-447f-42c7-9c2f-576b8c4d7891
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 285670 ms
Total Talk Time (AGENT): 75511 ms
Total Talk Time (CUSTOMER): 117134 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/5655282a-447f-42c7-9c2f-576b8c4d7891_20250619T20:18_UTC.wav
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[AGENT][NEUTRAL] When I tell.
[CUSTOMER][NEUTRAL] When I start the the call or cancel culture phone number.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So, um, [PII], um, minumerro de polia la serodosincociete.
[CUSTOMER][NEUTRAL] Cerrocinco Ochocinco.
[AGENT][NEUTRAL] OK.
[CUSTOMER][MIXED] Ilaraquestoyamandoes porque reci build the hospital yos medijeron cute uh recha far el pagore far delia el pago.
[AGENT][NEUTRAL] OK, um, telephone and calajamaa.
[CUSTOMER][NEUTRAL] See it touch your face?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, in verse electronico junto consento.
[CUSTOMER][NEUTRAL] Said those [PII] retrero this he says.
[AGENT][NEUTRAL] OK, one electronico sofa sciento.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] core and reva.
[CUSTOMER][NEUTRAL] Ah no sir.
[CUSTOMER][NEUTRAL] Necessit.
[AGENT][NEUTRAL] Mm
[AGENT][POSITIVE] Sorry, no problem.
[CUSTOMER][NEUTRAL] Huh?
[AGENT][POSITIVE] See, I get the demo is in the system aerosta and my proma, uh, what I love serviio para coro.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh esto.
[CUSTOMER][NEUTRAL] El Salviofo mhm.
[CUSTOMER][NEUTRAL] Oo
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Aris
[AGENT][NEUTRAL] Arireo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm, OK, yeah, cooicinoque class coleso.
[CUSTOMER][NEUTRAL] Now is italicina del medico er uncolo.
[AGENT][NEUTRAL] OK, you know, la laitaha la visa and doctor uh no nomo la visaicinavier to mosaicina la visa.
[CUSTOMER][NEUTRAL] One boyayamami broke a paso porques reso pagoyon unseguroseario quest.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Else mario palo paga reo amimetambique valley pagaburo arioso gradioslo unico erme is a visit uh annual conlocologo immientoloubre no nova la pena quepa segurosario.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Olo de la visa no no mos Ipoto mas grande comalguaad you fia.
[CUSTOMER][NEUTRAL] No, no, it's procue or rajoaymaral brokeque porqueso scim premi me parado con caldiologotodo er the vial of torque que el primariono cure.
[CUSTOMER][NEUTRAL] Don says nonendo apart.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Well
[AGENT][POSITIVE] Mm the pleasure there.
[CUSTOMER][POSITIVE] No, meamor Muchisima gracia [PII].
[AGENT][NEUTRAL] Mm I see.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEGATIVE] You are on hold.