AccountId: 011433970860
ContactId: 5607aadb-b1bf-4d76-8e79-81a6577f2dd1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4670 ms
Total Talk Time (AGENT): 4670 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/5607aadb-b1bf-4d76-8e79-81a6577f2dd1_20250225T20:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?