AccountId: 011433970860
ContactId: 5605ed96-f5a5-40e7-8b56-5396b26ab14d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1148869 ms
Total Talk Time (AGENT): 505871 ms
Total Talk Time (CUSTOMER): 601217 ms
Interruptions: 13
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/5605ed96-f5a5-40e7-8b56-5396b26ab14d_20250515T15:21_UTC.wav
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[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] When the recipe for conquin or bus.
[CUSTOMER][NEUTRAL] the mere me.
[AGENT][NEUTRAL] Ms.
[CUSTOMER][NEUTRAL] Mm, so, uh, another, OK, mira mira, your thing.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] I'm gonna buy that.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See I'm gonna Senor Hernandezpodecu.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, see like and er no sotro no sotro cola compania er conga tees pero ye una une to a que a une mergesia yeah mesando commodoreil ok it's a that no melore.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and poochiquerabetapoli is that vaqueloqueasus endomado or clamo uh the number of the polisa.
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Si
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Oh no, it's, it's just seen a lot thing go yes they haven't.
[CUSTOMER][NEUTRAL] Latatitalatatita no, no.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Groquelatao semespiro or allla perdi paraello.
[CUSTOMER][NEUTRAL] I don't, no, no, I think that's me.
[AGENT][NEUTRAL] OK, um, mm, like, I think for my my par and contrapolisa.
[CUSTOMER][NEUTRAL] Mm, yeah.
[CUSTOMER][NEUTRAL] let's say er lo el el um for meo de empressa que I'm a er broncho logistic noses.
[AGENT][NEUTRAL] Themma?
[CUSTOMER][NEUTRAL] Yeah yeah I know.
[CUSTOMER][NEUTRAL] Bronco Logistics.
[AGENT][NEUTRAL] Bronco Breo.
[CUSTOMER][NEUTRAL] Uh, logistic, see, see, uh-huh, the bronco Bronco Bronco logistic a Miami.
[AGENT][NEUTRAL] OK, then we say.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Moment.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Umaito Hemehalare group, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] number of telephone and Kalajamase connector.
[CUSTOMER][NEUTRAL] OK, here what your face?
[CUSTOMER][NEUTRAL] A toy 3.
[AGENT][NEGATIVE] OK, el Dicutasaola sale and latheta audio lineformacion de de la polia or no sillario, no, no.
[CUSTOMER][NEUTRAL] See, no, no, no, so that is la la lareta I got it borqueo to it um so it's, uh, I'm mergen here you have to send me a.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] OK, OK, uh, porcerida mafia simmiento direction ere electronico.
[CUSTOMER][NEUTRAL] Correct, uh, do, er, decereiete that I.
[CUSTOMER][NEUTRAL] Like they show meta somewhereel [PII] rerere.
[AGENT][POSITIVE] OK, perfect. So what else, yes.
[CUSTOMER][POSITIVE] Wow
[AGENT][NEUTRAL] You fola facervio condo quelagena.
[CUSTOMER][NEUTRAL] No no I got my mother I don't build the pier.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yes que no viembreal see no sir sad.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, why not?
[CUSTOMER][NEUTRAL] They said back and back.
[AGENT][NEUTRAL] OK, you take a for de lao pasal, OK.
[CUSTOMER][NEUTRAL] See it.
[CUSTOMER][NEUTRAL] See, so, so you think it?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Yeah, no, the, er, but no er system perfecto perosino yolaa maria ma para 10 laolo papele micasa para mm for.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, see, the better so that on the the very queque querelamomorecido mahoo paraque fea so the munaundito paraqueloquetengota, OK.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, uh, wasterequeuepala fea and no vireocho.
[CUSTOMER][NEUTRAL] See see back in er porque lania la primeraque free from an urgent care.
[AGENT][NEUTRAL] OK, my bad. OK.
[CUSTOMER][NEUTRAL] The delusionpolaron kitti in themeda para paraloqui.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK, OK, so sipposito porqueste uno quenegamosrapola quedenogamoselreamo denobi embryochoes porquea via alto so beneficios paratipoo deveretamentes toba this OK momento.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh
[AGENT][MIXED] OK, a momentito mas.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Say say that's a bit of it.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] West Kendal Baptist?
[CUSTOMER][NEUTRAL] If I can do, we gonna scan them back here.
[AGENT][NEUTRAL] See, see, no resimo perosafeteyaviosado to beneficio a beneficiogutiian conootro is the quiento door ao.
[CUSTOMER][NEUTRAL] Uh-huh, yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] OK, yeah, it's OK, uh, not the come on, come on, uh, come uplia no, no, no, not get the.
[AGENT][NEUTRAL] OK, Utina ento resalano.
[CUSTOMER][NEUTRAL] Oh like on the same location.
[AGENT][NEUTRAL] OK, see, uh, entoreaorano then through beneficio and [PII] says, um, us siva al urgent cares vala megenia siba alopitasisiauna and nooses eso es a beneficio paratodo eso um no of pagos anterior mente para otsotra que kissimo pago.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Um, see, I see fago para urgent care isimofago paraimas.
[AGENT][NEUTRAL] Um, is this urgent care time being so I had urgent care.
[CUSTOMER][NEUTRAL] Can I get some so can I get some door and care OK just they I don't keep it.
[AGENT][NEUTRAL] Uh, Doha.
[AGENT][NEUTRAL] Got it, the urgent care ier una gracias radioiolojia for radioiolojel prevas and just desafe leon uh la prevas de radioloa itami sierrones the laviitas their urgent quete segalo quiento and apo so altiporemore clamo para la visa de la sala emergena just tentenia beneficiodipole.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, you gonna say yeah beneficial. OK, um, yeah toesmago you queloque bill my mother.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Then then.
[AGENT][POSITIVE] Correct to see porque steviabuau also benefits you for.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] OK, oh you think on the the paraa unmargena one was.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Penum maximo beneficio infiatienne un maxi una canaque limit uh limit maximo esta palisa esquiniento deano.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, to say you and and those uh and I do sita to an illusionque saygaloqui to do it.
[AGENT][NEUTRAL] Coreto porquera allergen care see corona visa allergen caree cobra don nojeam helicon.
[CUSTOMER][NEUTRAL] Oh she is?
[AGENT][NEUTRAL] So junto cologe hila visita halogen care completolo quientola.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] You put him oh I me me and something was that oh yeah is a party so.
[AGENT][NEUTRAL] No. No.
[AGENT][NEGATIVE] It's a part esotrobano comments I don no beneficio trabegenerro.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] But not for a long time.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] But I'm plus we only in their hands yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] I perreoteno dollar the beneficial rea for the silla thing.
[AGENT][POSITIVE] Correct, I yes.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Oh yeah, and to say I I mea it um metoka a regular and on what scandal er nothing.
[AGENT][NEUTRAL] Go look it that West can correo that's the yes.
[CUSTOMER][NEUTRAL] Yeah, yeah, um, so if the tamale the mandarme, um, Munaargetaja amido missile.
[AGENT][NEUTRAL] See, see Clara, uh-huh.
[CUSTOMER][NEUTRAL] But I can have.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] and not.
[CUSTOMER][NEUTRAL] And so.
[AGENT][NEUTRAL] The one second, OK.
[CUSTOMER][NEUTRAL] Yes, I think you think I mean I can of Italian also.
[AGENT][NEUTRAL] You see, we can suelo de pago overcompo de pasemonto.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm, it is ja carrilaita no ma talintelaarjeta, OK.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Ela la latatao OK my way of examine the the endosopiaopia el lunes market quevienne.
[AGENT][NEUTRAL] Uh-huh. Yeah.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh, so your meta la la la pealista.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] If I come downstairs.
[AGENT][NEUTRAL] OK, um, landoopia ella bangaer and um centro de magen or er and oficina doctor was don de la banga landoopia.
[CUSTOMER][NEUTRAL] You know I'ma er in centro and I said I say lao.
[AGENT][NEUTRAL] OK, sajun centrabuulatorio de dia noosquemamented don the la seolo centrodiotico unitanuno de so and to CS approvado pursue seguro major pursue primario yeah you have lian la cantidahaldedule copaseuro and to the nootrocuriahata ento.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Uh huh
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Aila sila preva es en la ficina doctor propela el doctortienelle quipo entoses jai no secureia no nocurimos and laicina del doctor.
[CUSTOMER][NEUTRAL] No, it's in Central. It's the date of my mother on Central.
[AGENT][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK, si precuando centrabulatorio or pital in doses CS un beneficioque parte desos benefici.
[CUSTOMER][NEUTRAL] Well that's ok gave me mandaro um
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yes, can I, through the, the, the commo me my helobolaio me my hea yeah no sir.
[AGENT][NEUTRAL] A minus. Mhm.
[AGENT][NEUTRAL] See I see crano mhm see see see um see loque um comgenes precuandu centra bulatorio diagnostico unpi season beneficio canotrotepodemos simo pagar spe cuando sanga provado porsoseguro primario.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] OK, see misgurola pro yaya era er er er mitao.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's aero uno the the resola.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It it's not the perjeta you're not.
[CUSTOMER][NEUTRAL] For the primera it's uh no I have you get a primera.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] See, and and um and a caso no so no podiamos the silva cobra corral todosus tolalugarecute visa to dela facilida de pun and different.
[AGENT][NEUTRAL] Um, so significanta de yao quesa er er segurose is quesotromandamore clamomota cantida yeahtrologare queenste no sotronemoscommoelun cobrasoseario as he canisitapaga subsidio you stayerlamo so it's dependent on the vaja OK you devanga intruses the commosqueobanga processsotrocient toollares.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And that cassanos in carvia non reclamo paracora a cantina or Jonapo guarantee sendingpa telemovele for documents and then lugan the service OK.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] same thing.
[CUSTOMER][NEUTRAL] Well, OK.
[CUSTOMER][NEUTRAL] I'm the one they don't want laseritel and uh you may make your you like that.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] See, correct though.
[CUSTOMER][NEUTRAL] Or more.
[AGENT][NEUTRAL] T
[CUSTOMER][POSITIVE] Yeah, but it's it for the emperors still do it's a, it's a, it's a beneficial socino them give me a beneficial. I see it.
[AGENT][NEUTRAL] The zucchinientoCS as no sotrogeno momento recimo de resinto and solo lo queso pole now unemplos you about geno pi cuatros genitta and no solo lo loo so ed loque gaiapagado perolo quito de lao mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, you.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Then the consoleador arabes youreingrea cantida I uh I am gonna play adoresque Iagu and play adorequenopoquesto groupo so then the cala con adoravei.
[CUSTOMER][NEUTRAL] 000.
[CUSTOMER][NEUTRAL] OK, uh, it's porno is cando laurels uh el el el el el pamo united.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I come on.
[AGENT][NEUTRAL] Fee
[AGENT][NEUTRAL] Uh-huh, see, see, see.
[CUSTOMER][NEUTRAL] See, is there, is the head.
[CUSTOMER][NEUTRAL] el gara la mima.
[CUSTOMER][NEUTRAL] No no no so ah a month you wanna my beneficio no no no so you know beneficio Franco via a beneficio and I say this the uh like.
[AGENT][NEUTRAL] I felt
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Mm. Oh yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I can notate the the the nootro but let's see you know o.
[AGENT][NEUTRAL] Coretoa representante parabes here I, I cambio osieos oppressing algo to cambiosierrauncambio and na cantida quesepara.
[CUSTOMER][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah, yeah.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, uh, to mamadolaarjeta, yeah, uh, so, uh, John cao er tenomoquio do the beneficial correct.
[AGENT][NEGATIVE] See, please stop.
[AGENT][NEUTRAL] I see, yes.
[CUSTOMER][NEUTRAL] Well, so I feel Muammar and er.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Yeah, I teach more so.
[CUSTOMER][NEUTRAL] So, so she stays here.
[AGENT][NEUTRAL] Mhm yeah now that I.
[CUSTOMER][POSITIVE] Um, gracia gracia which is my gracia, OK.
[AGENT][POSITIVE] Then I like gracia preyamarrape like a one you aremente.
[CUSTOMER][NEUTRAL] I can go here.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEGATIVE] It's illegal.