AccountId: 011433970860
ContactId: 55f73c85-75cb-4538-9ab5-ba30fadeb9ea
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11449 ms
Total Talk Time (AGENT): 4699 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/55f73c85-75cb-4538-9ab5-ba30fadeb9ea_20250114T15:32_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello.