AccountId: 011433970860
ContactId: 55e298db-ac6b-4b82-961e-7e77079aff7f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 200600 ms
Total Talk Time (AGENT): 79419 ms
Total Talk Time (CUSTOMER): 104977 ms
Interruptions: 3
Overall Sentiment: AGENT=0.5, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/55e298db-ac6b-4b82-961e-7e77079aff7f_20250616T19:07_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See when I send my number is [PII].
[AGENT][NEUTRAL] My Claudia.
[CUSTOMER][NEUTRAL] See, um, I don't know, um, it's saundaria de unpaciente.
[CUSTOMER][NEUTRAL] It la clinica deinque.
[AGENT][NEUTRAL] OK, Siomano.
[CUSTOMER][NEUTRAL] And is it thing.
[CUSTOMER][NEUTRAL] See if equida siomarata.
[AGENT][NEUTRAL] Um, but no notremos polios can be lamented numerous.
[CUSTOMER][NEUTRAL] Hey
[CUSTOMER][NEUTRAL] I no, no, they call it the one end is errono quaarentaochouarentaos in when I say.
[CUSTOMER][NEUTRAL] M L Ojo.
[AGENT][NEUTRAL] OK what's the number is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Claudia performing the number of telephone or is this is connected.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See preerrocinco [PII] it's you know.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh, this is erono.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Let me come up before.
[CUSTOMER][POSITIVE] Yes yes.
[AGENT][NEUTRAL] to my number.
[CUSTOMER][NEUTRAL] [PII] dose via del Case.
[AGENT][POSITIVE] Mucha gracias for verification.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][POSITIVE] Correct, uh.
[AGENT][NEUTRAL] OK, province of effective de la polia is the [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] He entered the beneficisque. It was a disclaimer.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No solamente is a queenosin porqueto um secondarse noses sit sit leel doctor commo medical decabeerraoyal primero quesel my blue queen yo importa cones.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] El primari is el el primare circaina los lossina.
[CUSTOMER][NEUTRAL] It, ah, OK.
[CUSTOMER][NEUTRAL] Uh perfecto and to say you know but I don't references.
[AGENT][NEUTRAL] Boss.
[CUSTOMER][NEUTRAL] Where is it?
[CUSTOMER][POSITIVE] Perfect, um, la almanitaquemoseguropoque lama politase gracias.
[AGENT][NEUTRAL] S.
[CUSTOMER][NEUTRAL] Grass and we are bye bye.