AccountId: 011433970860
ContactId: 55d7a4e7-9000-453f-8868-0d6b6117fbbc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4038 ms
Total Talk Time (AGENT): 3929 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/55d7a4e7-9000-453f-8868-0d6b6117fbbc_20250113T23:02_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?