AccountId: 011433970860
ContactId: 55a10ed9-2fbf-4569-b53d-44cad283db67
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 171020 ms
Total Talk Time (AGENT): 68324 ms
Total Talk Time (CUSTOMER): 87040 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/55a10ed9-2fbf-4569-b53d-44cad283db67_20250430T14:00_UTC.wav
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[AGENT][NEUTRAL] That's just say I'm not American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] All the money in a store officialciente.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Indiana call number telephone.
[CUSTOMER][NEUTRAL] Tress rosino the dress yet then we we no no no.
[CUSTOMER][NEUTRAL] There's some ground or something.
[AGENT][NEUTRAL] No police.
[CUSTOMER][NEUTRAL] Is Cerrodos cuatrose Cincote te cuatro.
[AGENT][POSITIVE] My favorite if you can.
[CUSTOMER][NEUTRAL] Uh, primer numbers one la pelausan.
[CUSTOMER][NEUTRAL] Erlafee Ferrero quince Minco.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And me to my.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The number is.
[AGENT][POSITIVE] The police are correct.
[CUSTOMER][NEUTRAL] OK, got you.
[AGENT][NEUTRAL] I must say sayin.
[CUSTOMER][NEUTRAL] They say.
[AGENT][NEUTRAL] Mhm. Onase Cinco.
[AGENT][NEUTRAL] N Nue uno.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Um, it could get people a beneficial necessita.
[CUSTOMER][NEUTRAL] Uh, part of in and more have patient.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Barcelona specialist.
[CUSTOMER][NEUTRAL] The peer.
[AGENT][NEUTRAL] reservelante.
[CUSTOMER][NEUTRAL] OK, she's a my specialista.
[CUSTOMER][NEUTRAL] Do you want to.
[AGENT][NEUTRAL] OK, so no polosnefiosore clamo but las consultas la polile cubrasa cuatro consultas alao ele uh scuenta la resista asitaine las cuatro visas pole.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] on the way out you're right in the hallway.
[CUSTOMER][NEUTRAL] Sincuenta cure.
[AGENT][NEUTRAL] Um, see copago or coinsurance.
[CUSTOMER][NEGATIVE] Peroloosencuenta.
[AGENT][NEUTRAL] Uh-huh. Pala consulta prosecute.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Shoot the me I.
[CUSTOMER][NEUTRAL] But I knew, OK, Monica.
[AGENT][NEUTRAL] No number the referencia pore la chao is Monica efe.
[CUSTOMER][NEUTRAL] 530
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's the [PII].
[CUSTOMER][NEUTRAL] OK, OK, Monica.
[AGENT][NEUTRAL] You want to get to you in Latin American public life. bye.
[CUSTOMER][NEUTRAL] Like