AccountId: 011433970860
ContactId: 558b0878-c201-4184-a303-31244f97e72d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2740 ms
Total Talk Time (AGENT): 2119 ms
Total Talk Time (CUSTOMER): 2740 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/558b0878-c201-4184-a303-31244f97e72d_20250214T14:37_UTC.wav
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[AGENT][NEUTRAL] OK
[CUSTOMER][POSITIVE] There's a hydraia in it. It's pretty. I love hydrangea.
[AGENT][NEUTRAL] Yeah, that's.