AccountId: 011433970860
ContactId: 55878e53-af0b-44fd-b8c7-ec92aa25054f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10760 ms
Total Talk Time (AGENT): 3880 ms
Total Talk Time (CUSTOMER): 3779 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/55878e53-af0b-44fd-b8c7-ec92aa25054f_20250109T14:49_UTC.wav
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[AGENT][NEUTRAL] Morning, thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I'm calling to inquire