AccountId: 011433970860
ContactId: 556c671e-510f-4745-953f-40392c99313f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 84669 ms
Total Talk Time (AGENT): 37919 ms
Total Talk Time (CUSTOMER): 26799 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/556c671e-510f-4745-953f-40392c99313f_20250507T15:15_UTC.wav
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[AGENT][NEUTRAL] That's just me. I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Oh unless the number of the facts.
[AGENT][NEUTRAL] OK, what is the number of policy sir.
[CUSTOMER][NEUTRAL] Centino redo roses.
[AGENT][NEUTRAL] It's a nombre fascio.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Lobuo 75 a simple.
[AGENT][NEUTRAL] I pay directionic or electronica.
[CUSTOMER][NEUTRAL] Cincin.
[AGENT][NEUTRAL] Gracias.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Sonsinatra [PII] um and no matter of facts that said uno ocho siete siete.
[AGENT][NEUTRAL] Tree Cinco.
[AGENT][NEUTRAL] Nue de cuatro dostres ene queerumra depoliapaquean identific carques paraste.
[CUSTOMER][NEUTRAL] Clousing cover letter.
[AGENT][POSITIVE] Oh perfect then. Mhm.
[CUSTOMER][NEUTRAL] Euna claro.
[AGENT][NEUTRAL] Samoa
[AGENT][NEGATIVE] Creament dementia reclamo semora inticutroras paraquilo tens and el system.
[CUSTOMER][POSITIVE] OK, I got you.
[AGENT][NEUTRAL] See the available.