AccountId: 011433970860
ContactId: 5542455f-d581-4054-a3cc-fa719af85715
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8310 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 780 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/5542455f-d581-4054-a3cc-fa719af85715_20250610T19:43_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?