AccountId: 011433970860
ContactId: 553f360d-292b-4510-925e-c0c37e313f49
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 387899 ms
Total Talk Time (AGENT): 179149 ms
Total Talk Time (CUSTOMER): 148206 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/553f360d-292b-4510-925e-c0c37e313f49_20250110T19:54_UTC.wav
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[AGENT][NEUTRAL] But I tell [PII] [PII].
[CUSTOMER][NEUTRAL] The one of the abs you nos [PII].
[AGENT][NEUTRAL] If I'm gonna pay you that I'm gonna start this I'm gonna put you on the other.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] See you in [PII] and to nose aqueospital meat car.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] OK, the [PII].
[CUSTOMER][NEGATIVE] It's uh errointicinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The intacuatro mesincuenta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I ask you one moment please.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Hey personafanasimento.
[CUSTOMER][NEGATIVE] It's [PII].
[AGENT][NEUTRAL] Graciasimpoverificas recor electronico numeral telephone and casoeajama tele connector.
[CUSTOMER][NEUTRAL] It's uh no inres [PII].
[CUSTOMER][NEUTRAL] Mic electronics I was still [PII].
[CUSTOMER][NEUTRAL] My telephone on in you know I say entos.
[AGENT][POSITIVE] It does, yes.
[AGENT][NEUTRAL] OK, is that rata can on Dolecabesera. OK, doctor is [PII] ms.
[CUSTOMER][NEUTRAL] theme and clinic pue are con con que pueda que espanol.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Bueno, um, no somos [PII] a doctor [PII] the doctoresaria ca espanol uh normalmente no solo camo damos una una website the the posta una lista de los questar que espanol um.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] It's a [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The uh qui qui Fontana California nose clinic.
[AGENT][NEUTRAL] Then the [PII] go past the [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, it doesn't matter multi [PII] put to me. I made this que ques the um.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] On the [PII] decodera.
[CUSTOMER][NEUTRAL] Oh, OK, OK, OK, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] He pardon and he came uh on the east.
[AGENT][NEUTRAL] Oh, OK, um, [PII] tone or bus canum doctor familia or.
[CUSTOMER][NEUTRAL] And those, yeah.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh no, the mitosis.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yo, that's a very this is kiospital mepoya to carammista larohe estalaiserentos is no equal desopoaser.
[AGENT][NEUTRAL] Notecoha no sores no notes no nomoil on there um aasineisita familiar and saria a barrios um the heme knows whatever.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] On important conquela la la clinic to car laburia uh um the metoque.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] OK, that is the uh.
[AGENT][NEUTRAL] Um, moment.
[AGENT][NEUTRAL] OK, so telemos, uh, [PII] Guzman and Junorodo tores familiares quest is cercadusta uno punto catsemilia duste, um, the poo telefono deo de jamalojaos have cio de cercita.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, not that up on anything for it's a.
[CUSTOMER][NEUTRAL] Or I'm, I'm a numeral.
[CUSTOMER][NEUTRAL] OK, you know its una luma Italy, uh, pa.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah, right, yes. Mhm.
[CUSTOMER][NEUTRAL] OK, if I mean, let me say it.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, yes, I need to.
[AGENT][NEUTRAL] OK, and numerroes um nveerroueve.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Guroventinue.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I think yeah.
[CUSTOMER][NEUTRAL] They sincoloti.
[AGENT][POSITIVE] Correct. Yes yes.
[CUSTOMER][NEUTRAL] OK, the doctor is a no doctor.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They said to me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, correct, that's you know numeral ok.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, the budget.
[CUSTOMER][NEUTRAL] Which
[CUSTOMER][NEUTRAL] Uh la vista.
[CUSTOMER][NEUTRAL] My mom inalta is apartheid in in on the east.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, Mica gracias. OK.
[AGENT][NEUTRAL] Uh bueno see [PII] OK.
[CUSTOMER][NEUTRAL] Mhm they the the the um
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] [PII]. Mhm.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][POSITIVE] OK, perfect, gracious.
[AGENT][NEUTRAL] OK, then I can bring you one day uh hello.
[CUSTOMER][POSITIVE] OK, you're welcome, pleasure bye.
[AGENT][NEUTRAL] Yeah.