AccountId: 011433970860
ContactId: 55190cc2-2ba8-4174-812a-53016c93b07c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 590479 ms
Total Talk Time (AGENT): 293555 ms
Total Talk Time (CUSTOMER): 211713 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/55190cc2-2ba8-4174-812a-53016c93b07c_20250305T21:50_UTC.wav
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[AGENT][NEUTRAL] You to.
[CUSTOMER][NEUTRAL] [PII] and [PII].
[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] Simiyamando quetengo er it does in er una er your er it's a present problemma the the compet has the la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Elureo free medical primariomando wario er to mereal.
[CUSTOMER][NEUTRAL] And aquetengo pero medicamento pero no metao er er effective er I just doing a loque the Miami lake in medijero que seguelmimo dijeque pero de paso no lane say no tenia river at the uh APL.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, when prome to una high la mahi peros be comic.
[AGENT][MIXED] OK, uh, but the conga pele.
[CUSTOMER][NEUTRAL] Going up at the moment.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK, the number of the uh.
[CUSTOMER][NEUTRAL] Cerrodos sincuentao.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Knowing Taos at all, knowing Taos at all.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so you Jenner Henner.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] She uh
[CUSTOMER][NEUTRAL] Do seventicuadro minocintojochea.
[CUSTOMER][NEUTRAL] Con uh Saulfo Avenue.
[CUSTOMER][NEUTRAL] Hialeah 38.
[CUSTOMER][NEUTRAL] I leanlio er chose rein.
[AGENT][NEUTRAL] Is this a telephone or no?
[CUSTOMER][NEUTRAL] Per yes
[CUSTOMER][NEUTRAL] No, it's it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] What is the telephone actual uh senior.
[CUSTOMER][NEUTRAL] OK, uh, Teresarocinco.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect telephone system electronic system.
[CUSTOMER][NEUTRAL] Cericuadro Ari.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] er noe waste decommoporia formula reclamoapele.
[AGENT][NEUTRAL] In caso de que el medio levie on on a statement porcusola trageta and so correct.
[CUSTOMER][NEGATIVE] It's cheap, fussy.
[AGENT][NEUTRAL] OK, perfect. Well, and the casose your scient la tayamente la clinica de la la laments pro sine embargo.
[AGENT][NEUTRAL] The Latina casused and a casote cla embargo bamos and documentomo portes.
[AGENT][NEUTRAL] Coo no uno de talado de loicine doctor quiadio de diagnosticos de prosemientos.
[AGENT][NEUTRAL] I commodocuo numerdos likeslicae beneficios, the sus principal dea dearmento medic.
[AGENT][NEUTRAL] Unacuocomos no er yeah but a number of facts reinta tillo poeser por correoregular a PO box osinos usedinelo portunida the intravereiten linea.
[AGENT][NEUTRAL] Elsa and secure punto. I am a public puntocomote crea cuentaconosotros I I used the pouviloscuento tambia.
[CUSTOMER][NEUTRAL] OK, OK, Medijo que quecuera.
[AGENT][NEUTRAL] There.
[CUSTOMER][NEUTRAL] I see remake of the top prima care.
[AGENT][NEUTRAL] Sisto uh resolemenava.
[AGENT][NEUTRAL] But I.
[AGENT][NEUTRAL] Jame the letter.
[AGENT][NEUTRAL] So you know
[AGENT][NEUTRAL] Lintonesqueergen care eldo de losserviciosilgo so principalileles likesca in the beneficials er they said aquitefula allergen care.
[CUSTOMER][NEUTRAL] OK, you helo and casoqueoppo I think I guess Iergena.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I will pay that to the location.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And pro cuantos loqueo de veria the the oa loque me.
[CUSTOMER][NEUTRAL] El beneficial tenolatajeta apelepo going and say we don't know your teno so.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Plain.
[CUSTOMER][NEUTRAL] You're looking at you to see that was it.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Silas peer and the informacquesto solamentes una verificas in the covertua guarantee it's as a disclaimer quela polic preservicios ambula tore of patient incluendo as weitta la sala emergen la pole cure as resintosola desorilla.
[CUSTOMER][NEUTRAL] OK, and they cirquesilloaa solapago de los reciento ecuo polapolisa de Apele.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] I see I see I agua aunchequeo gaming cuero.
[AGENT][NEUTRAL] Correct. Todolo lien solo resentola maximum pole.
[CUSTOMER][NEUTRAL] OK, yeah caso in the reso uh manana for mereinto.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sisterino medio mayora la chores and a caso bajostapolies concerrado hospitalspioe and cuandos hospital el beneficio cambia is the main scientos in cuenta de la resalano.
[CUSTOMER][NEUTRAL] I you
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK, and to say, uh, I'll see well no sin and caso gave me queas ofpiliaccure un pro er recita pero no pasareano deciola com.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Osteospier moti otenesesita erospio questa polos do redias and that.
[AGENT][NEUTRAL] Uh la polilicurecientos cuenta lasses or porqueros op portola ellao solomentes unavealano misses cientosincuenta.
[CUSTOMER][NEUTRAL] Uh huh.
[AGENT][NEUTRAL] Siba ala alaergencia loma midios era casa el beneficio solamentebana de que la polile cure is it precientosolsquire queso servio quiresa and just an emergencia just caso te quesarua.
[AGENT][NEUTRAL] Just say incaso de quetea casarsal examine the diagnostico incaso quetenga res the physica.
[AGENT][NEUTRAL] Uh, as the services and mulan queroqueans and a police serio er er er cuberto portodoordoses and rein dolarediarioslosses visamente uno el maxima de resento dolare port.
[AGENT][MIXED] Emilento sincuenta spiliado mas deviochores.
[CUSTOMER][NEUTRAL] All day
[CUSTOMER][NEUTRAL] OK, OK, that.
[CUSTOMER][NEUTRAL] It just say yo yo.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] Like for you, yeah.
[AGENT][NEUTRAL] In the end.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEGATIVE] No, not at all, at all.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] OK, got you.
[CUSTOMER][NEUTRAL] Mm