AccountId: 011433970860
ContactId: 55084b0a-f01b-4d2e-8c3a-befdae70aefd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 478640 ms
Total Talk Time (AGENT): 199540 ms
Total Talk Time (CUSTOMER): 232315 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/55084b0a-f01b-4d2e-8c3a-befdae70aefd_20250623T17:49_UTC.wav
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[AGENT][NEUTRAL] We're gonna start this recipe congusto.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Come on you know.
[CUSTOMER][NEUTRAL] Seeso porque queue that inform the quiennelos provedores the the que calia is the is the LAPL OK yeah yel doctor yeah medicro peroquirosaver.
[AGENT][NEUTRAL] To
[CUSTOMER][NEUTRAL] See miostasiia I tengotique versico logo and to me poo tooblando porquelecareado estolando in a mandarona carta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] And uh senior polia.
[AGENT][NEUTRAL] The la
[CUSTOMER][NEUTRAL] See one moment.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Elumero de poliavienesciendo ferrodos.
[CUSTOMER][NEUTRAL] Say do Cincoti say Cinco.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] is a nombre de sopoo unit.
[CUSTOMER][NEUTRAL] 1
[CUSTOMER][NEUTRAL] Salasar Bautista.
[AGENT][NEUTRAL] But if a la fela and no telephor soar.
[CUSTOMER][NEUTRAL] Augusto Guru.
[CUSTOMER][NEUTRAL] A.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII] direction [PII].
[AGENT][NEUTRAL] so.
[CUSTOMER][NEUTRAL] Mm, [PII] it's.
[AGENT][POSITIVE] Mucha graciasmasita electronico del senor sazar.
[AGENT][NEUTRAL] Well, electronic so.
[CUSTOMER][NEUTRAL] See Esmer Salaa.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][POSITIVE] Mucho gracia [PII] one of sere a
[AGENT][NEUTRAL] Julios medicals bastapolia correct OK.
[CUSTOMER][NEUTRAL] see
[CUSTOMER][NEUTRAL] Gross aversiyosi paramiqueros aversi meva siestaseuranza melovari ittamienesitunso logo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] but er she er salar and a tapa elit and linea [PII] le [PII] scientosquatrosinosietecaso steep pue tantojamarai or intrainia paralocariar un medio quetevajore the multi plan.
[AGENT][NEUTRAL] probeloerios cinema.
[CUSTOMER][NEUTRAL] Bueno Yante.
[AGENT][NEUTRAL] Do me.
[CUSTOMER][NEUTRAL] OK, OK, no que que I check.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Como especialist no oh no the uncom around and so you can supplementary insurance que no quesologo by.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And to yo queross retamenologos cureatas loquerosa ant numeralslado a quantas parteslado in not the pueda rao primera best.
[CUSTOMER][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Meera preo puesta unicolo paramio que yolosest tovari.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And er la poli senoralerinda beneficiosa las visitciasalloicina deloia specialista or medio de cavesera.
[AGENT][NEUTRAL] Uh, basta is a no import quetipo detena.
[AGENT][NEUTRAL] Um, cuminque plan lier hospitalario.
[AGENT][POSITIVE] I the veranos notemos unalist [PII] tan pajin and linea or in telefano no solamente probemonos beneficios de cudo alo questa stab a polisa.
[AGENT][NEUTRAL] Paranotrosal tea erodea terrier clarestastelio medio questabajolara the multi plante outer des cuentos oppressodieres aussque tenriabajo medio que no este bajolara the multipla is la unicadiencia pero parasotros oguista er siento seguri mandarclao contolovisamos e apagamolo beneficios de cuerdo lola poli establi.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Correct, yes, the beneficio is some beneficiofi.
[AGENT][NEUTRAL] And to say sporeo no import specialista or medio general la polias provapa mijoicio.
[CUSTOMER][NEUTRAL] OK, doctoral sat paraque medicine LC a plan or a rota.
[AGENT][NEGATIVE] Units sales and caso er er unito de parte del era pare socio los cervicios logo pele ole entreundocumento er de talado de tolo servisio medio rescio.
[AGENT][NEUTRAL] No visamosa reboso de loque police establish.
[CUSTOMER][NEUTRAL] OK, peradondemandar is in.
[AGENT][NEUTRAL] She said the er terminaccio and easito a lopea sergegar ala direction caprese enna tarta.
[AGENT][NEUTRAL] Latra and the IMA [PII] and Egan, [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK perfect so SIA OK when.
[CUSTOMER][NEUTRAL] See, OK, buenotoses they come in.
[CUSTOMER][NEUTRAL] Theoso sat los estaben muchisima gracias and to.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] women.
[CUSTOMER][NEUTRAL] Bye.