AccountId: 011433970860
ContactId: 54f1a47f-0ee8-4ff1-ad76-3bfc2a0c5edd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 492910 ms
Total Talk Time (AGENT): 203961 ms
Total Talk Time (CUSTOMER): 188280 ms
Interruptions: 0
Overall Sentiment: AGENT=1.6, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/54f1a47f-0ee8-4ff1-ad76-3bfc2a0c5edd_20250424T17:35_UTC.wav
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[AGENT][NEUTRAL] days.
[CUSTOMER][NEUTRAL] See when I come and I'm done.
[AGENT][POSITIVE] We're gonna start this come on in the other way.
[CUSTOMER][NEUTRAL] See that you think about the guys.
[CUSTOMER][NEUTRAL] The body is spicy.
[CUSTOMER][NEUTRAL] Uh, I'm in.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Was it me it representante.
[CUSTOMER][NEUTRAL] Loss.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Nintendo.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] See reciento peso.
[CUSTOMER][NEUTRAL] Forresa preva Pedro.
[CUSTOMER][POSITIVE] Uh, you love.
[CUSTOMER][NEUTRAL] Lila.
[CUSTOMER][NEUTRAL] Yo, it's a comprovantelo junto.
[CUSTOMER][NEUTRAL] My allow me.
[CUSTOMER][NEUTRAL] Romano lore.
[CUSTOMER][NEUTRAL] You
[AGENT][NEUTRAL] OK, and the cirque.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEGATIVE] But errodo.
[CUSTOMER][NEUTRAL] Scuent Uno.
[CUSTOMER][NEUTRAL] Well we all trying to say.
[AGENT][NEUTRAL] Permit.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] May Jose number how are you?
[CUSTOMER][NEUTRAL] Roger Ochoaan.
[AGENT][NEUTRAL] verso semiento direction tele.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] to say [PII] rerere.
[CUSTOMER][NEUTRAL] That is it's going to.
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] [PII] there's a sentido projerochoa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] in effect la la junta sin embargo apart mosque loss querecada una la prevasa los coo the diagnosticosseosa.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] What's the list for information.
[CUSTOMER][NEUTRAL] See you, yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See you, you, you think you on comprote de pago on and look at.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Aparte de esto scho sitar lacks lie beneficios deus principan quenonosel copago okomossliando.
[CUSTOMER][NEGATIVE] Uh so you don't get a OK.
[AGENT][NEUTRAL] Uh, no, yo principalito likeslique beneficius decada una la prevasse queerli so una la la ella explic beneficio de la preva de oi.
[CUSTOMER][NEUTRAL] On the other
[AGENT][NEUTRAL] Maselle beneficio de lava de la scientes do prevasquesevas are the una lass.
[CUSTOMER][NEUTRAL] because you never fish.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] The squealquesasques specifica puecerqueole man el documentcuo que no que explicat tolos beneficiqueos er queo pardon no as by the city stamentela partaquenamo quecuricada una eso prevoso latique desa likes the beneficio de cada unaas prevos.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] This moment that thatunta.
[CUSTOMER][POSITIVE] I really fast.
[CUSTOMER][POSITIVE] I uh like like a like a like you.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, there is.
[AGENT][NEUTRAL] Correct, you see, uh, correct, on the endo pero necessitamole beneficio queba are aldaresemimo the momento get nosotros part.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] But because you have any there any fish.
[AGENT][NEUTRAL] As is.
[AGENT][NEUTRAL] Eat a meal I mean.
[CUSTOMER][NEUTRAL] It's it's a yam mango.
[AGENT][POSITIVE] Correct, the principal.
[CUSTOMER][NEUTRAL] Is the word likelilica the beneficial.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Correct.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] OK. How much it take now?
[CUSTOMER][NEUTRAL] Let the benefici.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yoyo.
[CUSTOMER][POSITIVE] It can it can recommend papelito decor.
[AGENT][NEUTRAL] uno de las de los documentos de queentre and los de las Prevaspia le quetengadios de queinclu codio de diagnosticosseimentos.
[CUSTOMER][NEUTRAL] Yeah nautical it was mean.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] And the cones you in here on the tala jeta and
[AGENT][NEUTRAL] Us to try.
[CUSTOMER][NEUTRAL] Or, or, or
[CUSTOMER][NEUTRAL] I like the name I so weird.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] See when you.
[CUSTOMER][NEUTRAL] Oh, Oyamo.
[AGENT][NEUTRAL] cuenta.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See Locucho Macuchorami.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] OK, so cuenta on apelevioscuo eino no los no matter the facts quesana jeta alllombiartamior correo que trageta el PO box on the latinambier.
[CUSTOMER][NEUTRAL] I think
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And let's see, yeah, yellowy.
[CUSTOMER][NEUTRAL] And those in in cardocumento the makeolonao it into.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] He likes the principal.
[CUSTOMER][NEUTRAL] People that don't
[CUSTOMER][NEUTRAL] And if another beneficial guess what one.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] It so it so you think that you know.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah, yeah.
[CUSTOMER][NEUTRAL] To
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Simoelo solicitars juntas or acelo unaurunamore.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The juntao.
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] No, no, no no problem manjuntos.
[CUSTOMER][NEUTRAL] Mm, OK, OK.
[CUSTOMER][NEUTRAL] OK, which is sing.
[AGENT][NEUTRAL] I'll go.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] No.