AccountId: 011433970860
ContactId: 54cee307-8839-4fe2-b51c-548f983cdcbe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 60330 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 8808 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/54cee307-8839-4fe2-b51c-548f983cdcbe_20250624T15:19_UTC.wav
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[CUSTOMER][NEUTRAL] start
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] course
[CUSTOMER][NEUTRAL] SRP 4342.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Um