AccountId: 011433970860
ContactId: 54c9de38-f0d7-4dc8-bff8-31ac2ba37dbd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28920 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 12392 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/54c9de38-f0d7-4dc8-bff8-31ac2ba37dbd_20250611T16:53_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No
[CUSTOMER][POSITIVE] As well as they uh fine.
[CUSTOMER][NEUTRAL] He had a couple of pictures.
[CUSTOMER][NEUTRAL] It looked like they were just posing for him. These women were about the same age as.
[CUSTOMER][NEUTRAL] So I didn't know if they were.