AccountId: 011433970860
ContactId: 54b56969-3149-4888-bfaf-a19e446d856a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5070 ms
Total Talk Time (AGENT): 3380 ms
Total Talk Time (CUSTOMER): 4269 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/54b56969-3149-4888-bfaf-a19e446d856a_20250224T15:49_UTC.wav
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[CUSTOMER][NEUTRAL] If you are a medical or dental provider, press one.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?