AccountId: 011433970860
ContactId: 54a4f07b-b279-438c-b086-aa58cc43592d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 374690 ms
Total Talk Time (AGENT): 161400 ms
Total Talk Time (CUSTOMER): 160486 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.4, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/54a4f07b-b279-438c-b086-aa58cc43592d_20250602T15:21_UTC.wav
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[AGENT][NEGATIVE] [PII] pole lila conusto.
[CUSTOMER][NEUTRAL] [PII], one of the.
[AGENT][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] See meta porque.
[CUSTOMER][NEUTRAL] Um, the clamo then a maybe indichoe we want that una in the miasion this midora or primeravis for cancer.
[CUSTOMER][NEUTRAL] [PII] incomil in medique restomoliban manda desue poque denias.
[CUSTOMER][NEUTRAL] Investigationes nose enunas fora de la envien.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I do res questa sobreo morviaya mara la timaquie medicquequeno firmado tra sojas.
[CUSTOMER][NEUTRAL] And to envio la la persona contest to mela en bio is la regrese.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yes, I
[AGENT][NEUTRAL] I see. OK, uh, Tenniel Numero de polisa.
[CUSTOMER][NEUTRAL] See this your shopprinttein cores you.
[AGENT][NEUTRAL] OK, email numera telephone and casa la jama connect now.
[CUSTOMER][NEUTRAL] No say strength that be.
[AGENT][NEUTRAL] OK, I see.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] to fashion asimo directionore electronico.
[CUSTOMER][NEUTRAL] Marso Dia de mitosis and cinco sit you know places a place el pasote in here Garcia cursor bajo rearraa punto.
[AGENT][POSITIVE] Perfect, yes.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, to nosia process informacionacambio um most tenbios informal diaitre de Mao.
[AGENT][NEUTRAL] Aquareo.
[CUSTOMER][NEUTRAL] Plaques.
[AGENT][NEUTRAL] Mm so OK for on the lot I say my husband did you uh no moment said that.
[CUSTOMER][NEUTRAL] What are the fax and the fax.
[AGENT][NEUTRAL] OK, see, normalmentealdeieta di laborale para process are surreclamo er re clamobauna lineaeer still a persona process and re clamosba process and noseguo reyastanogala poli poli and toes yeah processasu reclamo pero momentota linea para process.
[CUSTOMER][NEUTRAL] See porqueseme one nosocommoque when Josecute and relay isus as to say in el osseoque il loo the mandalas mandalamita.
[CUSTOMER][NEUTRAL] Bueno. Uh.
[AGENT][NEUTRAL] SCS soloing.
[CUSTOMER][NEUTRAL] OK, moving logo tambien Tamila formque mandola ultimandeo la parte devajo nolayene commoque posapar no concer concernami porque no sala de la sudan it transported for lasia is lo have a peroque nosenoyen is a party porquesimic.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Peropos no er the las on the vivo no no male for us and the river this one is queen and.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] When I go no I'm process our clamoto processes apar yeahigate manesinocaes aparirlo documentoloform tea.
[CUSTOMER][NEUTRAL] On the person the caso porque process so the.
[AGENT][NEUTRAL] Ilafia.
[CUSTOMER][NEUTRAL] Uh-huh, yes.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Porqueta and me herequelo de la viaciones gatagara elestatus the measuranza either la de la clinica on the meatend on de la quelos pda put processes.
[AGENT][NEUTRAL] Oh, see, see I can informac firma document swimacerra is here maquelaira sitcomo jocosa mosa firma er so it's so loqueit formulariobiola.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Mo and the system.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Nenabuno grapele she can mahominos and the heme majono one to the elitre uh the monait OK uh just the the beer mess.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, Joelia que mao menos pala prosima semana quejame nonamentiapoquisasiata processa or at polonostemosa informacion de loque pasadoreramo porquesi um como el dia este.
[AGENT][NEUTRAL] One of the diaerrido nostavitaloicinaviolos mhm scorreto ok.
[CUSTOMER][NEUTRAL] Uh-huh. Well, so one cuatrodias.
[CUSTOMER][NEUTRAL] What was in because I see it OK.
[AGENT][NEUTRAL] Uh-huh, I see. OK, wait. You can think I when do you want.
[CUSTOMER][NEUTRAL] Mo
[CUSTOMER][NEUTRAL] I'm [PII].
[CUSTOMER][NEUTRAL] The last one there.