AccountId: 011433970860
ContactId: 548c2de1-06fe-48cd-9953-23706d7e56b7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21600 ms
Total Talk Time (AGENT): 10670 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/548c2de1-06fe-48cd-9953-23706d7e56b7_20250314T17:54_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling and IPL this is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?