AccountId: 011433970860
ContactId: 54656d71-62f2-4389-b67f-907f15cadb57
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 149190 ms
Total Talk Time (AGENT): 50931 ms
Total Talk Time (CUSTOMER): 65092 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/54656d71-62f2-4389-b67f-907f15cadb57_20250414T22:14_UTC.wav
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[AGENT][POSITIVE] Gracias at American Public Life Minna Monica [PII].
[CUSTOMER][NEUTRAL] We have the Monicami nombrestejada.
[CUSTOMER][NEUTRAL] Eteoque saber and then me pua mandalado trave travel jodi spices.
[AGENT][NEUTRAL] OK, yeah I told you that, um, says a number of the police.
[CUSTOMER][NEUTRAL] Uh tara.
[CUSTOMER][NEUTRAL] OK, the numbers erraticinco uno ochoocho cuadrocinco.
[AGENT][NEUTRAL] See is a nombresento.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Embressner tejada A S N A er tejada in scimentos redos.
[AGENT][MIXED] OK, but I take no system of the polia the helo buco.
[CUSTOMER][NEGATIVE] Uh jera the damn thing.
[AGENT][NEUTRAL] Novalonica and Lunico lookarquevaarva serenaarta de Apele prosino la tienne estabro de savor.
[CUSTOMER][NEUTRAL] Yeah, oh
[CUSTOMER][NEGATIVE] Oh, no.
[CUSTOMER][NEUTRAL] Cincogeninueve cuarenta or cinco esenta.
[AGENT][NEUTRAL] Yes so the direction portal.
[CUSTOMER][NEUTRAL] [PII] Sea place Hialeah loya retre he says.
[AGENT][NEUTRAL] Is it called electronica?
[CUSTOMER][NEUTRAL] Escarjo A S Cerretao aroa concas punt.
[AGENT][NEUTRAL] Gracias solepoona tartasil and morona semana um tamilo queer intriscuenta de Apeles I am a public punto come conessecor electronico in primiuna temporal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, no, you're spero, no capuro you love espera it's almost.
[AGENT][NEUTRAL] Oh, OK, I see again.
[CUSTOMER][NEUTRAL] Oposaqueloque is.
[CUSTOMER][NEGATIVE] I'm a I'm a public punto no.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Alcommas.
[CUSTOMER][NEGATIVE] No, it ero when the much.
[AGENT][NEUTRAL] Oh, they know that that's when the.
[AGENT][NEUTRAL] That's just being in my American public lifeline.
[CUSTOMER][NEUTRAL] OK, bye.
[CUSTOMER][NEUTRAL] Yeah I think it.