AccountId: 011433970860
ContactId: 544c0eb7-4649-4266-b793-567f94e9f823
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29799 ms
Total Talk Time (AGENT): 2039 ms
Total Talk Time (CUSTOMER): 8009 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/544c0eb7-4649-4266-b793-567f94e9f823_20250603T15:23_UTC.wav
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[AGENT][NEUTRAL] It
[CUSTOMER][POSITIVE] Good morning how are you doing?
[CUSTOMER][NEUTRAL] It's gotta be, it's gotta be my it's probably my phone. hello?
[AGENT][NEUTRAL] I mean
[CUSTOMER][POSITIVE] Oh, you're almost there. I almost got you.
[CUSTOMER][NEUTRAL] Hello