AccountId: 011433970860
ContactId: 542e2fb5-f436-4186-87f6-fd9d22052d1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 54279 ms
Total Talk Time (AGENT): 7957 ms
Total Talk Time (CUSTOMER): 25974 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/14/542e2fb5-f436-4186-87f6-fd9d22052d1e_20250114T15:43_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling ACO. My name is [PII]. How may I assist you today?
[CUSTOMER][NEUTRAL] Hey, this is [PII] on the care team. I didn't hear anything you said. You sound like you're underwater.
[AGENT][NEUTRAL] Can you hear me now?
[CUSTOMER][NEUTRAL] Well, I know you're saying something.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yes, can you hear me?
[AGENT][NEUTRAL] I can hear you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is that better? Can you hear me?
[CUSTOMER][NEUTRAL] Uh, OK, so yes, I can hear you, but you sound like, I don't know, like wavy, like you're underwater like.
[CUSTOMER][NEUTRAL] And then like kind of robotic, say something else?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Uh oh.
[CUSTOMER][NEUTRAL] Hello?