AccountId: 011433970860
ContactId: 54211156-caba-4087-aad9-cf442376e08d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19920 ms
Total Talk Time (AGENT): 9501 ms
Total Talk Time (CUSTOMER): 6982 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/54211156-caba-4087-aad9-cf442376e08d_20250127T21:11_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you today?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh, good good afternoon. Um, this is Social Security.
[AGENT][NEUTRAL] No, this isn't Social Security. This is American Public Life.
[CUSTOMER][POSITIVE] Oh, OK, thank you.
[AGENT][POSITIVE] Thank you. Thank you for calling American Public.