AccountId: 011433970860
ContactId: 5400ae1f-67d8-41c6-b719-c572d61513f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 51180 ms
Total Talk Time (AGENT): 19678 ms
Total Talk Time (CUSTOMER): 5626 ms
Interruptions: 0
Overall Sentiment: AGENT=-1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/5400ae1f-67d8-41c6-b719-c572d61513f0_20250602T18:09_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling ATL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEGATIVE] You're breaking up. I cannot hear you. hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello. I, I can hear there's somebody on the line, but I cannot hear you at all.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi, this is
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I cannot hear you.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEGATIVE] You're breaking up really bad.
[CUSTOMER][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Well
[AGENT][NEUTRAL] Hello.