AccountId: 011433970860
ContactId: 53ee453e-42ae-40ca-a510-46becf03fa6f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 342920 ms
Total Talk Time (AGENT): 162890 ms
Total Talk Time (CUSTOMER): 182404 ms
Interruptions: 7
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/53ee453e-42ae-40ca-a510-46becf03fa6f_20250320T18:53_UTC.wav
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[AGENT][NEUTRAL] That's just the American public life. Minnores Monica [PII].
[CUSTOMER][NEUTRAL] Yeah see me when I'm in really you take your number er is the me pulling line um compania.
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] And do you like yo the condo and cancel now.
[AGENT][POSITIVE] OK, no problem in that.
[CUSTOMER][NEUTRAL] And does it come to you know.
[CUSTOMER][NEUTRAL] I'll get I can fill out.
[AGENT][NEUTRAL] Call us a number of the police support for.
[CUSTOMER][NEUTRAL] C S Sierra Uno Oceantaguado D as in oso Mel Ocho.
[AGENT][NEUTRAL] Issunacimento.
[CUSTOMER][NEUTRAL] Dose cuatro.
[AGENT][NEUTRAL] It's a telephone.
[CUSTOMER][NEUTRAL] Si sere chore seron.
[CUSTOMER][NEGATIVE] Aoique no cancellaro poposo audio peo ease in maso la correo.
[CUSTOMER][NEUTRAL] Is the seal.
[AGENT][NEGATIVE] Um, it comosiamare de travaja.
[CUSTOMER][POSITIVE] Booming Chevrolet.
[AGENT][NEUTRAL] Scienton says esolopemos correaqui quevinir the de parte del travajo el um porquetodo vine electronicamente no es salvo on the.
[AGENT][NEUTRAL] Um, bienna del del system deputtadora so
[CUSTOMER][NEUTRAL] And to say here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clos recursoumanos and poso paraqueos correjanapolisa porqueano masmanda line informacpola confutadoree la polisa uesta activvada des the ouneror.
[CUSTOMER][NEUTRAL] See, it didn't know.
[AGENT][NEUTRAL] Ste canonapolisa.
[AGENT][NEUTRAL] Mm, effective all the uh [PII]. mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Eskinosomos were cuanto leanco brando porqueso celoquita desu check in el travajo yeah, in el travajosekinos not nostro uh-huh see pero conairacion no aria porque commodigo to electronicamiente.
[CUSTOMER][NEUTRAL] Siro.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] You know que queloque de lalacara.
[AGENT][NEUTRAL] Sentosa quesososca and correction as the.
[AGENT][NEUTRAL] Avaceloica manera.
[CUSTOMER][POSITIVE] They had prime prime.
[AGENT][NEUTRAL] Sitalade del Dia [PII]. mhm.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] I go.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] But I mean poquenobando la mejo no no no souna nova compania and I mean no senor you go laita to vis travajo.
[CUSTOMER][NEUTRAL] The one go.
[CUSTOMER][NEUTRAL] Come on, [PII] is a medical life.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah so then Iseo conque me pull.
[AGENT][NEUTRAL] As aitai procommodigua um orita esto de renova rea compania so esposive quesancambiatra compania.
[CUSTOMER][NEUTRAL] No, er, the core.
[AGENT][NEUTRAL] Uh-huh, no noosamosotraotra renovaquezierente a la renova de los impliados.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm. So, so it's possible about Laosi.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] See condo and I see a loan.
[AGENT][NEUTRAL] Oh no, it's only hospital.
[AGENT][NEUTRAL] Oh, a la mejo yammario said uh-huh alalete and los recursoumanosi ex Carles queso espososanospital neesitatiliaeste estapolisa is la poencorrehi paraque umsos pagasecopago.
[CUSTOMER][NEUTRAL] See gracio bio er is laga.
[AGENT][NEUTRAL] In telefo delta.
[CUSTOMER][NEUTRAL] Yeah, you know, sorry, I'm on now.
[CUSTOMER][NEUTRAL] lay.
[AGENT][NEUTRAL] Sipaqueammen juntos mhm Siquelocorrijan orita porqueslospitaciosa el seguro.
[CUSTOMER][NEUTRAL] We're gonna what how this so.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See lament and casa mhm.
[AGENT][NEUTRAL] See, pero salvo queue rapido no salvo on the morasalas uh-huh, see.
[CUSTOMER][NEUTRAL] And does it
[CUSTOMER][NEUTRAL] What have you?
[CUSTOMER][POSITIVE] OK, OK, OK, mucha gracia and this is the prime prime.
[AGENT][NEUTRAL] You know I go.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][POSITIVE] Yeah, being and I go yummy mucha graymia.
[AGENT][NEUTRAL] Yeah, another one, bye.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] No problem, bye.
[CUSTOMER][NEUTRAL] I'm gonna I'm.