AccountId: 011433970860
ContactId: 53dead13-f86a-4b50-9d60-81efa1bb5e4b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34229 ms
Total Talk Time (AGENT): 12740 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/53dead13-f86a-4b50-9d60-81efa1bb5e4b_20250217T17:30_UTC.wav
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[AGENT][NEUTRAL] And thank you for calling APL. This is [PII]. How can I help you?
[AGENT][POSITIVE] Hello, thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] I'm sorry, I'm unable to hear you. Thank you for calling APL. This is [PII]. How can I help you?