AccountId: 011433970860
ContactId: 53c54419-d4cf-48d4-9915-6bdc43701c4f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 221190 ms
Total Talk Time (AGENT): 79978 ms
Total Talk Time (CUSTOMER): 104219 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.5, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/53c54419-d4cf-48d4-9915-6bdc43701c4f_20250103T14:48_UTC.wav
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[AGENT][NEUTRAL] That's just me in my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Well I wanna go and mm the porque put some soremijo.
[CUSTOMER][NEUTRAL] Uh, and yeah and he says this approvado it can be a ques a check on melombiana solo and I don't like paviocomest aquequetares.
[AGENT][NEUTRAL] OK number depolia.
[CUSTOMER][NEUTRAL] No essekelo reso yo no esato the polisa numerals errodos cinco cincosecuadrosiere.
[AGENT][NEUTRAL] It's a nombrena sciento.
[CUSTOMER][NEUTRAL] Adriana [PII] Motel chea.
[AGENT][NEUTRAL] He's the number at 11.
[CUSTOMER][NEUTRAL] Sierra Jose Jose 0003.
[AGENT][NEUTRAL] May we regards directionic or electronic.
[CUSTOMER][NEUTRAL] [PII] el correo had a erray be bueno [PII].
[AGENT][NEUTRAL] Oh, OK, but I quetennamouna [PII] travajo.
[CUSTOMER][NEUTRAL] And to [PII].
[AGENT][NEUTRAL] yes Irelamo ques.
[CUSTOMER][NEUTRAL] Mhm. Carla [PII].
[CUSTOMER][NEUTRAL] Then none.
[AGENT][NEGATIVE] No kilo teno is the soomo ofdiola reclamacion el pagolio nombressuo no puemosas don't check and wasaque passing print the uh el system manos the uh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, so they
[CUSTOMER][NEUTRAL] Perotachequeysalosaita.
[AGENT][NEUTRAL] Cal is OK.
[AGENT][NEUTRAL] So liais says that the siere porquinientos so tala restrained and travels.
[CUSTOMER][NEUTRAL] I just know I don't know.
[AGENT][NEUTRAL] See, uh.
[AGENT][NEUTRAL] See starfaro is the slore they condonalota.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] So no nosa dejara said on Nuevo checkca um poliaqui de nero.
[CUSTOMER][NEUTRAL] OK, yo yo.
[AGENT][NEUTRAL] Seasonal res viraques de novora mandao novocheque.
[CUSTOMER][POSITIVE] Oh, I am gonna format it uh-huh, they got me.
[AGENT][NEGATIVE] And it's a casinoloressive.
[AGENT][NEUTRAL] Uh-huh. Presela fora depositoreoyenarla, um, is manda noses a formaorino ega is the chequelopemo deposits uente bana des posa quince.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright so I look at you up on that when on your and quito a pass all deposito.
[AGENT][NEUTRAL] I see, mhm.
[CUSTOMER][POSITIVE] OK, yeah, and lotto prova. OK, tell you my problem, I'm much gracia moniquera and to.
[AGENT][NEUTRAL] I see another [PII].
[CUSTOMER][POSITIVE] No, it's [PII].
[AGENT][NEUTRAL] OK, Pai when the good assist me my American Public Life. Bye.
[CUSTOMER][NEUTRAL] And when is that.