AccountId: 011433970860
ContactId: 532238d2-5923-445f-bade-cd38b4bc8f71
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5960 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 921 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/532238d2-5923-445f-bade-cd38b4bc8f71_20250320T17:10_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?