AccountId: 011433970860
ContactId: 52fea856-8864-4451-b1fe-31e9e6c3ef0c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9340 ms
Total Talk Time (AGENT): 5532 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/52fea856-8864-4451-b1fe-31e9e6c3ef0c_20241231T18:15_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?