AccountId: 011433970860
ContactId: 52de2147-5e7d-44a1-9f17-df6e376c3807
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28920 ms
Total Talk Time (AGENT): 8361 ms
Total Talk Time (CUSTOMER): 10491 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/52de2147-5e7d-44a1-9f17-df6e376c3807_20250312T17:37_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, can you hear me?
[AGENT][NEUTRAL] Yes ma'am.
[CUSTOMER][NEUTRAL] Can you hear me? I'm sorry. You're breaking up a little bit. Can you hear me?
[AGENT][NEUTRAL] Yes ma'am, I can hear you.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh, OK. Uh, my name is, yes.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, I can hear