AccountId: 011433970860
ContactId: 52a7d601-e15a-413b-a4ad-1b1a73653ca2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 558280 ms
Total Talk Time (AGENT): 185529 ms
Total Talk Time (CUSTOMER): 346949 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/52a7d601-e15a-413b-a4ad-1b1a73653ca2_20250623T13:40_UTC.wav
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[AGENT][POSITIVE] We the conquista.
[CUSTOMER][NEUTRAL] Er, see when I see I mean I'm er you yamando para lena preddo o depricalia er me host Ina er the second conte and don't say the unto me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Pereso but sent the com the one who can be a good is one of big go be.
[CUSTOMER][NEGATIVE] Is that they don't bring it and don't say a rea I say money and don't say it the aina me mandola the beneficial.
[CUSTOMER][NEUTRAL] And don't say and so that they don't get me I tell I tell.
[CUSTOMER][NEUTRAL] But a very see but yeah quelecora it's so hot so I er queriacommosebe is maqueto being a fast day boy manda they say come to.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, for the cir the pole moment.
[CUSTOMER][NEGATIVE] Uh no no no.
[CUSTOMER][NEUTRAL] the paienteerrodo rose.
[CUSTOMER][NEUTRAL] I say
[CUSTOMER][NEUTRAL] Yeah they say
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Per gracias [PII].
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Novemventicinco mean novacientos the same time here.
[AGENT][NEUTRAL] Hi.
[CUSTOMER][NEUTRAL] [PII] somewhere the [PII].
[AGENT][POSITIVE] Mucho gracia [PII] and [PII].
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] Meets me because they so you go here big tadala when you.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I say it for me too.
[CUSTOMER][NEUTRAL] Uh, they, they are, they don't make 2 qua.
[AGENT][NEUTRAL] Those permit.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] El relemoroquereciviendo is dee dee de seguroon deloo.
[CUSTOMER][NEUTRAL] Foranque de lopierellopita see breakque ella consulta el consulseuro primao.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And back on touro be Mario I una party but in don't say puelopilecora I say uro secondarque er it's the uro say la otraparque you say.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Desao er those are the vent el [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They be the goat to send over can beuro yeah know I ain't not telling you like hair but its second loque andloqueo profess and it be queloman it so I don't know way say I I notesseuro perofi the bring ajuo but I don't come moat.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I can make it and don't say no what nolo profe sound rapido odoyalow professan yeah I know the permit.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Got it, in the end.
[CUSTOMER][NEUTRAL] And don't say a big they go mucho de poo tamo and to say yainan main thing I not yeah they go I go me man I mandolaprica the when.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But I am me I said a.
[AGENT][NEUTRAL] Exact Siomano.
[AGENT][NEUTRAL] But, uh, squiremos de lossin embargo perdon uh the laoja going complete novelis in the beneficios de cassogas.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] Exactly.
[AGENT][NEUTRAL] Even the likes in the benefina and number of the facts.
[CUSTOMER][NEUTRAL] A time.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] What you see here.
[AGENT][NEUTRAL] Trees Cinco.
[CUSTOMER][NEUTRAL] Ocho and I say single knowing like God don't.
[AGENT][NEUTRAL] No and take cuatroi dress uh-huh dresses.
[AGENT][POSITIVE] Yes yes.
[AGENT][NEGATIVE] Also not the main appointment there.
[CUSTOMER][NEUTRAL] Like I said, you think.
[AGENT][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] See, you can go skinata.
[AGENT][NEUTRAL] OK, perfect. Uh, uh, just a direction or a number of facts you say for me this information.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] But er then I said the una pre don't think that loan of the manda like preca the beneficial.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes let's beneficios de la fecha del dose deri delos meticuatro quereflegelos cargos de lospital junto cona el monopliccalcomo decile.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See, no, I see, I feel, I push here on, uh, see the bania face the oven the the cuatrolo they say you know and be the cuatro say tuna be the yeahgua tato thing come on on and the no donmandale be me now so I'm in the echo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] She guo no no no.
[CUSTOMER][NEUTRAL] No. OK, it's a loan.
[AGENT][POSITIVE] Bel cargo to tandelospierressemil nointolas.
[AGENT][NEUTRAL] It's just.
[CUSTOMER][NEUTRAL] me nooses that correto it's a big thing right.
[AGENT][NEUTRAL] Those, this
[AGENT][NEUTRAL] You know, it's just
[CUSTOMER][NEUTRAL] I mean the way I'm so you know I'm and so I mean er la prica the beneficiio not know that so I mean Italaia the the goal.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, no, no sin Augusta no solamente sinos bueno, er solamente er as junte informacion de la de la tartas Latina is.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] But lapolia.
[CUSTOMER][NEGATIVE] No, I hate that the, the apple.
[AGENT][POSITIVE] Yeah. Yes yes.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, there is a a cop arabioto and I fasteno in don't get a mandoes so called fast paraquaando maso lore process that ranquila demo the mina it's a sit.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Elfae nostro system of the facts the the um refresca no inform information que cainus dependent laa que el diao er i or versolomanda la de la man yanos mano de la man loss system.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] But Gran.
[CUSTOMER][NEUTRAL] So I know I yeah all over but the media but I basically prooto OK that I'm you that she need tobaandovayaayla thing that but it's a clan OK it's a it's like the end of those people.
[CUSTOMER][NEUTRAL] OK I said I ain't even mean that can be a confusion.
[AGENT][NEUTRAL] Yeah and.
[CUSTOMER][NEUTRAL] You know why?
[CUSTOMER][NEUTRAL] OK, [PII]ia she's in [PII] here.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah, yeah, so, so I mean is a memora.
[AGENT][NEUTRAL] You want me to.
[CUSTOMER][NEUTRAL] Yeah.