AccountId: 011433970860
ContactId: 528920a8-e2af-4c3e-9bde-74bdc5c9a3d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1961609 ms
Total Talk Time (AGENT): 757574 ms
Total Talk Time (CUSTOMER): 1013804 ms
Interruptions: 4
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/528920a8-e2af-4c3e-9bde-74bdc5c9a3d2_20250313T20:36_UTC.wav
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[AGENT][NEUTRAL] con.
[CUSTOMER][NEGATIVE] When I started this ala con [PII] Cortes start I lost control so.
[AGENT][NEUTRAL] See, see, so.
[AGENT][NEUTRAL] I'm gonna mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] So, salty, so.
[AGENT][NEUTRAL] Mm, sorry, correct.
[CUSTOMER][NEUTRAL] Espar.
[AGENT][NEUTRAL] Could I ask you one minute just in your context.
[CUSTOMER][NEUTRAL] Tolstoyano porquetengo esfiliel cartons but um unasitaoontoloica quea said oi poreme or or on the contoros peto.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, the hems you know toemo who polia the dentistaira vamos uh er poliafiloe.
[CUSTOMER][NEUTRAL] Elia don't they say.
[CUSTOMER][NEUTRAL] Don't they don't they say echoono or sera.
[AGENT][NEUTRAL] I just uh-huh.
[CUSTOMER][NEUTRAL] Hannah Poo Center.
[CUSTOMER][NEUTRAL] Pero and sino.
[CUSTOMER][NEUTRAL] Knowing Taos, no.
[AGENT][NEUTRAL] OK, here one moment. Now er telephone and calamaa.
[CUSTOMER][NEUTRAL] 73
[CUSTOMER][NEGATIVE] Dos rea no you know quae cu.
[AGENT][NEGATIVE] I get off you.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] He port verification entree electronico.
[CUSTOMER][NEUTRAL] Cano er er penasimino errocinco dote de minostos.
[CUSTOMER][NEUTRAL] It's Sonybrook [PII], uh, re quanti but they go the area intresque mealta.
[AGENT][NEUTRAL] Or electronics.
[CUSTOMER][NEUTRAL] Hello Jaime Adi alma casa or the Oscarerrerape [PII].
[AGENT][POSITIVE] Perfect, yes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, see, so sitremoudentan. OK, come poonan.
[CUSTOMER][NEUTRAL] Er tengua er er noses lass reginafilissa a parasitica.
[CUSTOMER][NEUTRAL] Can your gonna prothesis.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Yes, but I killdo to que porque nose commoselman is a quiosteorsemeo er sol contoros peto.
[AGENT][POSITIVE] Yeah, no, no problem, it's a kepaa protesis.
[AGENT][NEUTRAL] OK, um, OK, and Corque senor Cortez, um, le preunto porquetapoliacatinapolisa bienbasea superbasica, um, so loque cure some sensamente loam, um, loreenos.
[CUSTOMER][NEUTRAL] It's your thing.
[AGENT][NEUTRAL] The he is simple eloqueo preventivos but no curena a major um the protest is no cuvierta conesta.
[CUSTOMER][NEUTRAL] As well sololachale here.
[CUSTOMER][NEUTRAL] Give me meranquilo I mean.
[CUSTOMER][NEUTRAL] That's how a yo no no raja.
[CUSTOMER][NEUTRAL] It toqueti a party ok oh yeah contos means so contos.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah, um, Lomas nomas seguro, um, joriaquetepo de ira dentista not tenemouna unalistaista sopoa quara um, squire star segurosimoso que or lo quebeo no pero condigo notos the name of my informacion CCSalvoquecuri mojono and to um siquirealentista dale informacion de la tarjeta.
[AGENT][NEUTRAL] Um, either queno jame condigo quebastausando paraura nosisimoso no I ammo informaciona al proved deservio casa dentistaideo seisi currimos algos you know como de cuantolavasalia.
[CUSTOMER][NEUTRAL] Osa meto cos car in cuentotro and support metoco carero on uh uh on a [PII].
[AGENT][NEUTRAL] No, the
[AGENT][NEUTRAL] Correct lettocabus carte aundentista and saria, um, sinosabed on the ear nos tenemos unservicio quelepodemosarracustebusqueored decode go posttal don the ir notemouna recommoir.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, but, OK, uh, you know, on the heel so, um, the hemipahina.
[CUSTOMER][NEUTRAL] In ego.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Changelopolaisahono cuantos teleosisita mas but the slos that formeo deerio um.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Lomasport.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No porque yes I got.
[CUSTOMER][POSITIVE] OK, you come across for you at any.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Temecuentro pana uh.
[CUSTOMER][NEUTRAL] But I
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, seek uno yeah espanol English espanol.
[CUSTOMER][NEUTRAL] When I
[AGENT][NEUTRAL] OK, yes the cerquita te questa menozuna um syama.
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] There he go it is uh-huh, you hear me?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Me.
[AGENT][NEUTRAL] CC, no problem. It's ah.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] I, uh, and then.
[AGENT][NEUTRAL] Ah.
[AGENT][NEUTRAL] OK, if I say I.
[CUSTOMER][NEUTRAL] Are they
[CUSTOMER][NEUTRAL] See any
[AGENT][NEUTRAL] Emme Eme de mama.
[CUSTOMER][NEUTRAL] Please call me [PII], I mean.
[AGENT][NEUTRAL] E
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Uh-huh. Any
[CUSTOMER][NEUTRAL] Any, any
[AGENT][NEUTRAL] Uh-huh. Ah
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, [PII] nombre del doctor [PII].
[CUSTOMER][NEUTRAL] Doctor [PII].
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Mhm. Got it.
[AGENT][NEUTRAL] Um, yeah la your English.
[AGENT][NEUTRAL] Enro de telefono dea is or the el no hummer solo I mean America so no.
[AGENT][NEUTRAL] Um, and
[CUSTOMER][NEUTRAL] Because
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] But the price to sex so pandoja she's feminine no masculine.
[AGENT][NEUTRAL] See see for canolo tengua da nosa yes yes feminino mascolio nose um and numerro de telephone retre says.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Can say
[AGENT][NEUTRAL] Trerejuno
[CUSTOMER][NEUTRAL] 33 Uno.
[AGENT][NEUTRAL] Cinco 00.
[CUSTOMER][NEUTRAL] hello.
[CUSTOMER][NEUTRAL] Tres repress Uno.
[CUSTOMER][NEUTRAL] I think.
[AGENT][POSITIVE] See, correct.
[CUSTOMER][NEUTRAL] Uh, well, well.
[AGENT][NEUTRAL] Um, it's a cercadui cambiola istania unto malejo regomas um, well I que espanol um.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Don't they come to me.
[AGENT][NEUTRAL] Mm reion [PII] Juno.
[CUSTOMER][NEGATIVE] Yeah and so no.
[AGENT][NEUTRAL] Dosientojuno Doero Uno.
[AGENT][NEUTRAL] The er Uno, uh-huh. Charloise.
[CUSTOMER][NEUTRAL] He does it all.
[CUSTOMER][NEUTRAL] It's a taco.
[AGENT][NEUTRAL] the casa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They
[AGENT][NEUTRAL] Uh-huh. Ache the Ola.
[AGENT][NEUTRAL] A [PII]
[CUSTOMER][NEUTRAL] Oola
[CUSTOMER][NEUTRAL] Oh yeah, [PII].
[AGENT][NEUTRAL] Are there [PII].
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello
[AGENT][POSITIVE] Or the awesome.
[CUSTOMER][POSITIVE] OK thank you.
[AGENT][NEUTRAL] Either [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yes, so there is some.
[CUSTOMER][NEUTRAL] Is there
[AGENT][NEUTRAL] OK. [PII].
[CUSTOMER][NEUTRAL] I don
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Really?
[AGENT][NEUTRAL] Mhm. In [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We can tell it.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] We got that.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEGATIVE] A sin control pan um ala panoring.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, I call you through espanol to the system.
[AGENT][NEUTRAL] cerca um
[AGENT][NEUTRAL] OK, is this [PII]?
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] The meata.
[AGENT][NEUTRAL] See the casa de ola a de Armando er de Roberto elle de Luis de lefante de uel.
[CUSTOMER][NEUTRAL] It's got your Chao Chao? No.
[AGENT][NEUTRAL] Charles, uh-huh Casallo is [PII], mhm.
[CUSTOMER][NEUTRAL] told me that uh
[CUSTOMER][NEUTRAL] It's it's a salon LA Louis.
[AGENT][NEUTRAL] E Eduardo is Samuel.
[CUSTOMER][NEUTRAL] W.
[AGENT][NEUTRAL] [PII], mhm, yeah. [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Indoor.
[AGENT][NEUTRAL] See, look, they look, uh-huh.
[AGENT][NEUTRAL] Ok, but is it.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I est estauno.
[CUSTOMER][NEUTRAL] We know that you know.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Uh-huh. M E
[CUSTOMER][NEUTRAL] So I mean I.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII], yeah.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] [PII]. Yes, to the [PII]
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Is it [PII] is a [PII].
[CUSTOMER][NEGATIVE] Ferrera don't lie.
[AGENT][NEUTRAL] See Paduamentela is so er [PII] este es OK um yes to him [PII] he [PII] in [PII] says.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][POSITIVE] It is, it is safe.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] 423.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 420 repeat 338.
[CUSTOMER][NEUTRAL] Oh that is.
[CUSTOMER][NEUTRAL] 08000.
[AGENT][NEUTRAL] So.
[CUSTOMER][POSITIVE] Yes, he said he got the er thank you your chance of the quadro thing.
[AGENT][NEUTRAL] Uh-huh. Correct, yes. OK, yes, the this aquila panol contament [PII]. No this merocale but this is Spanish.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] You know, well, they
[AGENT][NEUTRAL] And you think about it say [PII], yeah.
[CUSTOMER][NEUTRAL] Ah, [PII], hey, you can't see no pan.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh
[CUSTOMER][POSITIVE] Cool.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] in the government.
[CUSTOMER][NEUTRAL] [PII] is here so.
[AGENT][NEUTRAL] Let's see the the resillo is the um conocomo and size not tenguasioungacento solido porquet com tele not to put majonos mmgo mucha person to a part.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEGATIVE] Be glad it was was gasses.
[AGENT][NEUTRAL] Comoqueosbreeniama mahonosea de quepa mahonos sentia queterscomo the coombia dearaya.
[AGENT][NEUTRAL] So they are genti Antones.
[CUSTOMER][NEUTRAL] it is
[CUSTOMER][NEUTRAL] Uh, partaque because, er, er, the, the, the, the, they were the, the Puerto Rico er is [PII] tutturo Porta.
[AGENT][NEUTRAL] Uh no, no, no my Econombiano.
[CUSTOMER][NEUTRAL] They call
[CUSTOMER][NEUTRAL] The you say Colombian.
[AGENT][POSITIVE] I really actually love me.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But I look at it it is some maga podcast in my yo.
[CUSTOMER][NEUTRAL] Is the Cali the Cali Colombian of [PII].
[AGENT][NEUTRAL] The
[AGENT][NEGATIVE] No no uh [PII] but see chaosloosques.
[CUSTOMER][NEUTRAL] The lies la part on the car blanco is it is it mm no paque er er el the convoy.
[AGENT][NEGATIVE] No, no, no, no.
[CUSTOMER][NEUTRAL] Yeah, they're keeping.
[AGENT][NEUTRAL] Louchadorequilocuchado.
[CUSTOMER][NEUTRAL] That so I go for condo.
[CUSTOMER][NEUTRAL] The time lalela na tatatas that is.
[CUSTOMER][NEUTRAL] But it's a therico you know than you, OK, keep them.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] It it it it it put my nose was looser.
[AGENT][NEUTRAL] Oh this is this isimo you stay for a cabo and meio detasio.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] You're from [PII] Legissimo.
[CUSTOMER][NEUTRAL] You know what, Tamosala.
[CUSTOMER][NEUTRAL] Per
[CUSTOMER][NEUTRAL] To put there?
[AGENT][NEUTRAL] No, no, the puebar, mm, no, no nacosas yoga cavia potenacosas de puerto Ricosa de [PII] no no gambien.
[CUSTOMER][NEUTRAL] Is it
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] peroque porque inpadua.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] I don't know it's come up is the rope and you know it's doing it.
[CUSTOMER][NEUTRAL] It's it's pine pue ar not not in a loo.
[CUSTOMER][NEUTRAL] They don't know, not the not the live because it is a premier.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] In.
[CUSTOMER][NEUTRAL] You mean
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] So is this is no la.
[CUSTOMER][NEUTRAL] You know contigo it is it is Latina.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, yeah.
[CUSTOMER][NEUTRAL] Because I persona from [PII].
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Yeah, I'm always come that's not to come in the army.
[CUSTOMER][NEUTRAL] Did you.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] He was alone.
[CUSTOMER][NEGATIVE] No no no you know come on.
[CUSTOMER][NEUTRAL] You know there?
[AGENT][NEUTRAL] See Clara.
[AGENT][NEUTRAL] Biglada.
[CUSTOMER][NEUTRAL] That algo loque in compromiso you know you know queres was a partisan no.
[CUSTOMER][NEUTRAL] You take the call center.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Yeah I was the call that because I like.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] That.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] yes but I but I that's what I got.
[CUSTOMER][NEUTRAL] I manage that because you know, you know, you know that.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] For me.
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] See, no, but you know you know [PII]om prepar in porque conocala persona wasses support calo muchoor telefanocomohipano pero de quese preparla cosava cortura yes so casino la conoco um so no shuh.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] That up.
[CUSTOMER][NEUTRAL] La la culturlos different like cult different.
[AGENT][NEUTRAL] I see, yes, I see, I see, see a Colombiano perolamaira as the, um, comosiama see Iagos de bogota yayaguos the um.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Connos you know like calling the meaging the meaging.
[CUSTOMER][NEUTRAL] [PII], what is that?
[CUSTOMER][NEUTRAL] The fight.
[AGENT][NEUTRAL] See, see, the Medellins like value. See, uh-huh.
[CUSTOMER][POSITIVE] No problem.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] You know I say mucho connoscaleno yeah in [PII] visit I misadre in [PII] yes mem contre uncaleno in [PII] I mean come on they go condo alancio my homes ah it is a.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] For example,
[AGENT][NEUTRAL] I said wow, come on. I got rapi.
[CUSTOMER][NEUTRAL] People
[CUSTOMER][NEUTRAL] yeah but no no no no no no.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] You know, implement you know for there just the content of what people are not in our own.
[CUSTOMER][NEUTRAL] Yeah and it's a for my.
[AGENT][POSITIVE] See lara congratito.
[CUSTOMER][NEUTRAL] Get
[CUSTOMER][NEUTRAL] Yeah so it's so I need to pay him so.
[AGENT][NEUTRAL] Oh, see, no, not in a familia.
[CUSTOMER][POSITIVE] Yeah ear doodle yo yo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[AGENT][POSITIVE] Oh wow.
[CUSTOMER][NEUTRAL] I know in [PII].
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] I see, yes, I see, yes.
[CUSTOMER][NEGATIVE] They're not even you know like this is.
[AGENT][NEUTRAL] Oh yeah.
[CUSTOMER][NEGATIVE] Uh no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes.
[CUSTOMER][NEUTRAL] No no no no participant to that except one quealque.
[AGENT][NEGATIVE] Yes, no.
[CUSTOMER][NEUTRAL] don't.
[CUSTOMER][POSITIVE] Is motivated
[AGENT][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] No, no, no, no, yeah.
[AGENT][NEUTRAL] OK one [PII].
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] No, he don't know. I come to make.
[CUSTOMER][NEUTRAL] Yocalculqueta.
[CUSTOMER][NEUTRAL] No pasalolovent invent antelo.
[AGENT][NEUTRAL] Yohala hola.
[CUSTOMER][NEUTRAL] With
[CUSTOMER][NEUTRAL] Palos drinker.
[AGENT][POSITIVE] Oh, super, super buzzer.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Quarantine.
[AGENT][NEUTRAL] forget that one.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] No, not yet
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Lamitaqua and I think.
[AGENT][NEUTRAL] But I see.
[CUSTOMER][NEUTRAL] That's that what the quarantine quarantine yet you call it.
[AGENT][NEUTRAL] See, whatever
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] So that calculia.
[AGENT][NEUTRAL] No, but yeah, you trivia la panta yeah and not the problem.
[CUSTOMER][NEUTRAL] If there was a cure.
[CUSTOMER][NEUTRAL] Renelaita is he's cuantos.
[CUSTOMER][NEUTRAL] Paul
[AGENT][NEUTRAL] Because it esque I don't get to go to, so yeah, just sequela tienes.
[CUSTOMER][NEUTRAL] Lamina no.
[AGENT][NEGATIVE] squealy so no queria.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] You know, yeah, you know esque yalabu quesos.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] He's like coming to my business in quare no.
[AGENT][NEUTRAL] See lavos esquelavo nocuhamo jove much the pike porque nocuhamoi nocushamojo poquescucha hon see see namas a radiablar inverla informacion tenoremiolaro this is cuchacommoturamida the cushoen.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I the egos Hermoso egos.
[AGENT][NEUTRAL] Oh, Nieto Nieta.
[CUSTOMER][NEUTRAL] But nothing you full of.
[AGENT][NEUTRAL] Oh, I see, I see yeah.
[CUSTOMER][NEUTRAL] Milk.
[CUSTOMER][NEUTRAL] Perote.
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEGATIVE] to kill people.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] I see yes. I see, yes.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] It's companion.
[AGENT][NEUTRAL] Uh, stalejos and let me see [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It's only hermoses you the most important.
[AGENT][NEUTRAL] See, I see, yes, I see, yes, I see him in it I see magao.
[CUSTOMER][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] And they just.
[AGENT][POSITIVE] Oh wow, I see.
[CUSTOMER][NEUTRAL] single
[CUSTOMER][NEUTRAL] Then go no the the gore.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] Yeah, yeah
[CUSTOMER][NEUTRAL] Yeah the itinerary.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Dore.
[CUSTOMER][NEUTRAL] You get it.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] Oh no you can go ski.
[CUSTOMER][NEUTRAL] Be
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You know, you know, you know, the this.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Yeah, not a problem.
[AGENT][NEUTRAL] But jama key and just on me.
[CUSTOMER][NEUTRAL] To care is both.
[AGENT][NEUTRAL] Bingo quinoa.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] know
[AGENT][NEUTRAL] Uncle.
[CUSTOMER][NEUTRAL] that the pension and all.
[CUSTOMER][NEUTRAL] So, uh, is unapoin is that no so just portalteyamo.
[CUSTOMER][NEUTRAL] Like
[CUSTOMER][MIXED] OK, but when I feel so solo Diale when you or where they love.
[AGENT][NEUTRAL] So Leonacasttoki.
[CUSTOMER][NEUTRAL] We could.
[CUSTOMER][NEUTRAL] Per person I'll go I'll go.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Let's see, it's getting no customerslamion.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] No, because I went to on.
[CUSTOMER][MIXED] Good good I it but not really.
[CUSTOMER][NEUTRAL] Uh, no, no contores in to you know come a lot neguta malaa nobusa compromises but no no.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] In the noses tea um rede sociales.
[CUSTOMER][NEUTRAL] Here.
[AGENT][POSITIVE] Better
[AGENT][NEUTRAL] OK, see and WhatsApp.
[CUSTOMER][NEUTRAL] Then we'll work.
[CUSTOMER][NEUTRAL] Well we take you know a minimum la de la don't know no.
[CUSTOMER][NEUTRAL] And the er lomali[PII] with and and Santa.
[CUSTOMER][NEUTRAL] It's just knowing, uh, yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] With the oas not only amigos.
[AGENT][NEUTRAL] See, yeah.
[CUSTOMER][NEUTRAL] Into.
[CUSTOMER][NEGATIVE] Yeah no no coming to [PII].
[AGENT][NEUTRAL] system premieresus no.
[CUSTOMER][NEUTRAL] In you
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, but important no lepo that is informal press the telephonemental element.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] No, no
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] That's it, yes.
[CUSTOMER][NEUTRAL] The the part amigo.
[CUSTOMER][NEUTRAL] because it's a lot to say yeah her no no that no.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, just, no, no, nope, [PII].
[AGENT][NEGATIVE] Not having a good face.
[CUSTOMER][NEUTRAL] Oh see I I I mean you know because we know that he was.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Please.
[CUSTOMER][NEUTRAL] But yellow.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Exactly, I see I see I see your [PII] the quisit tengo muchaa is a coombia perocaito on the.
[CUSTOMER][NEUTRAL] Don't say
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] I see you bye.
[CUSTOMER][NEUTRAL] Like
[AGENT][NEUTRAL] Yes, to see it alsoa mucho cai mia morcio mira cas quesillo you see per [PII] no no it's for my intention.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Come on
[CUSTOMER][NEUTRAL] Oh no, my I use it in the pala don't know he que persona malo the proto or no party if you know that.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] Yes well no you know er no problem with not er loss.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] you know, so yeah, you know.
[AGENT][NEUTRAL] That's no, I see, I see Claro can see so it's aloesa nomolospo que pasamoslooba.
[CUSTOMER][NEUTRAL] If you
[CUSTOMER][NEUTRAL] Here is Christian or Catholic.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] No, it's like.
[CUSTOMER][POSITIVE] no you know I love el mundo Iota me now to um.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That yes.
[CUSTOMER][NEGATIVE] Because you know you are gonna even get me you know you struggle is that really you know you're not gonna feel this.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] uh so.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Gracia Gracia.
[CUSTOMER][NEGATIVE] No, no, no, no.
[AGENT][NEUTRAL] See, seedigo incommos travajo no puedo uh for no noes permit.
[AGENT][NEUTRAL] But Java.
[CUSTOMER][NEUTRAL] He got
[CUSTOMER][NEUTRAL] not not not.
[CUSTOMER][NEUTRAL] He la because I because the pocket.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] When
[CUSTOMER][NEUTRAL] I.
[AGENT][POSITIVE] Yes I mean no problem.
[CUSTOMER][NEUTRAL] But, but
[CUSTOMER][NEUTRAL] It's OK.
[AGENT][NEUTRAL] When
[AGENT][NEUTRAL] You I went there.
[CUSTOMER][NEUTRAL] The Manumbezo
[CUSTOMER][NEUTRAL] That we are.
[AGENT][NEUTRAL] When
[CUSTOMER][NEUTRAL] Right, of course.
[AGENT][NEUTRAL] You were in your bua that like.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] OK